Latest Xbox app beta crashes when clicking the "Trending" button

When I click it, I see a swirling "loading" icon for a fraction of a second, then the app crashes and disappears.

Event IDs 1000 and 1001 are logged in Event Viewer: -

Faulting application name: XboxApp.exe, version: 14.13.1601.27016, time stamp: 0x56a9383b

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10586.71, time stamp: 0x5699d8e0

Exception code: 0xc000027b

Fault offset: 0x00000000006fce8b

Faulting process ID: 0x10e0

Faulting application start time: 0x01d15a2a44e08412

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxAppBeta_14.13.27016.0_x64__8wekyb3d8bbwe\XboxApp.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: 78681589-6def-44ec-9b77-b545b94a5cc2

Faulting package full name: Microsoft.XboxAppBeta_14.13.27016.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxAppBeta

And this: -

Fault bucket 133280934066, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

Problem signature:

P1: Microsoft.XboxAppBeta_14.13.27016.0_x64__8wekyb3d8bbwe

P2: praid:Microsoft.XboxAppBeta

P3: 14.13.1601.27016

P4: 56a9383b

P5: combase.dll

P6: 10.0.10586.0

P7: 5632d3ca

P8: 80070057

P9: 00000000000324dd

P10:

Attached files:

C:\Users\steve\AppData\Local\Temp\WER7374.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.XboxAp_b632396c5dda81404bd4499f109227713a06174_da56d55c_1cf876df

Analysis symbol:

Rechecking for solution: 0

Report ID: 78681589-6def-44ec-9b77-b545b94a5cc2

Report Status: 0

Hashed bucket: d08153f6b0a005f423cc39b87b4eda81

Reported via the app.

:)

 

Xbox app crashes when playing videos

When clicking on a video in the activity stream, or in the store, the Xbox app will crash

If the video begins to play automatically in the activity stream, it will not crash. It's only when specifically clicking on the play icon.

This happens in both the built-in Xbox app and also the beta Xbox app in Windows 10

 

Xbox app crash in W10

Like it says in the title the Xbox app crashes when clicking on settings on Windows 10.

 

Hi Sigma, Thanks for reporting this. The developers are aware of this issue and we have a fix and we hope to have this pushed it out soon.

Thanks for the feedback and support.

Best

 

What's the status of this?

My XboxApp.exe crashes every time I try to play a video or stream.

I'm thinking its related to ATI drivers, but I can't downgrade (I've had this problem for 3 months maybe).

- The 'Turn off “Morphological Filtering”' doesn't work, since it's off by default.

- Beta version of the XboxApp crashes too

I just didn't know where to report this.

Faulting application name: XboxApp.exe, version: 15.18.1606.14017, time stamp: 0x5760882d

Faulting module name: atidxx64.dll, version: 8.17.10.671, time stamp: 0x5750965f

Exception code: 0xc0000005

Fault offset: 0x00000000000897bb

Faulting process id: 0x2a74

Faulting application start time: 0x01d1cb24e8dfb3c7

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxApp.exe

Faulting module path: C:\WINDOWS\SYSTEM32\atidxx64.dll

Report Id: ad984d0b-eee3-47c3-97b8-0cca628615f3

Faulting package full name: Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxApp

Version=1

EventType=MoAppCrash

EventTime=131109223701153261

ReportType=2

Consent=1

UploadTime=131109223701340385

ReportIdentifier=2f211be6-3718-11e6-805b-364b50b7efda

IntegratorReportIdentifier=ad984d0b-eee3-47c3-97b8-0cca628615f3

NsAppName=praid:Microsoft.XboxApp

Response.BucketId=d708b1e1bce3ae8bde59719482042259

Response.BucketTable=5

Response.LegacyBucketId=133347563438

Response.type=4

Sig[0].Name=Package Full Name

Sig[0].Value=Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe

Sig[1].Name=Application Name

Sig[1].Value=praid:Microsoft.XboxApp

Sig[2].Name=Application Version

Sig[2].Value=15.18.1606.14017

Sig[3].Name=Application Timestamp

Sig[3].Value=5760882d

Sig[4].Name=Fault Module Name

Sig[4].Value=atidxx64.dll

Sig[5].Name=Fault Module Version

Sig[5].Value=8.17.10.671

Sig[6].Name=Fault Module Timestamp

Sig[6].Value=5750965f

Sig[7].Name=Exception Code

Sig[7].Value=c0000005

Sig[8].Name=Exception Offset

Sig[8].Value=00000000000897bb

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.10586.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1035

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=9924

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=9924438cf617f3c9a9e3d7cad4dc8b9f

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=3f15

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=3f15325efb4389b842d89bbca3ce9bb4

UI[2]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxApp.exe

LoadedModule[0]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxApp.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

LoadedModule[4]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxApp.dll

LoadedModule[5]=C:\WINDOWS\system32\combase.dll

LoadedModule[6]=C:\WINDOWS\system32\msvcrt.dll

LoadedModule[7]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64__8wekyb3d8bbwe\SharedLibrary.dll

LoadedModule[8]=C:\Program Files\WindowsApps\Microsoft.NET.Native.Runtime.1.3_1.3.23901.0_x64__8wekyb3d8bbwe\mrt100_app.dll

LoadedModule[9]=C:\WINDOWS\system32\RPCRT4.dll

LoadedModule[10]=C:\WINDOWS\system32\bcryptPrimitives.dll

LoadedModule[11]=C:\WINDOWS\system32\OleAut32.dll

LoadedModule[12]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\clrcompression.dll

LoadedModule[13]=C:\WINDOWS\SYSTEM32\ucrtbase.dll

LoadedModule[14]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll

LoadedModule[15]=C:\WINDOWS\SYSTEM32\wintypes.dll

LoadedModule[16]=C:\WINDOWS\SYSTEM32\mrt100.dll

LoadedModule[17]=C:\WINDOWS\system32\kernel.appcore.dll

LoadedModule[18]=C:\WINDOWS\system32\user32.dll

LoadedModule[19]=C:\WINDOWS\system32\GDI32.dll

LoadedModule[20]=C:\WINDOWS\system32\IMM32.DLL

LoadedModule[21]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

LoadedModule[22]=C:\WINDOWS\system32\sechost.dll

LoadedModule[23]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[24]=C:\Windows\System32\Windows.UI.Xaml.dll

LoadedModule[25]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

LoadedModule[26]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[28]=C:\WINDOWS\system32\shcore.dll

LoadedModule[29]=C:\WINDOWS\system32\windows.storage.dll

LoadedModule[30]=C:\WINDOWS\system32\cfgmgr32.dll

LoadedModule[31]=C:\WINDOWS\system32\advapi32.dll

LoadedModule[32]=C:\WINDOWS\system32\shlwapi.dll

LoadedModule[33]=C:\WINDOWS\system32\powrprof.dll

LoadedModule[34]=C:\WINDOWS\system32\profapi.dll

LoadedModule[35]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[36]=C:\WINDOWS\system32\CoreUIComponents.dll

LoadedModule[37]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\dwmapi.dll

LoadedModule[39]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[41]=C:\Windows\System32\Windows.ApplicationModel.dll

LoadedModule[42]=C:\WINDOWS\SYSTEM32\ddumd.dll

LoadedModule[43]=C:\Windows\System32\MrmCoreR.dll

LoadedModule[44]=C:\WINDOWS\SYSTEM32\aticfx64.dll

LoadedModule[45]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[46]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[47]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[48]=C:\Windows\System32\Windows.UI.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\atiuxp64.dll

LoadedModule[50]=C:\WINDOWS\SYSTEM32\atidxx64.dll

LoadedModule[51]=C:\WINDOWS\SYSTEM32\rometadata.dll

LoadedModule[52]=C:\WINDOWS\SYSTEM32\d2d1.dll

LoadedModule[53]=C:\Windows\System32\Windows.Web.dll

LoadedModule[54]=C:\Windows\System32\dcomp.dll

LoadedModule[55]=C:\WINDOWS\system32\MSCTF.dll

LoadedModule[56]=C:\WINDOWS\system32\DataExchange.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[58]=C:\Windows\System32\threadpoolwinrt.dll

LoadedModule[59]=C:\Windows\System32\Windows.System.Profile.RetailInfo.dll

LoadedModule[60]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\Gamerpics.dll

LoadedModule[61]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\vccorlib140_app.DLL

LoadedModule[62]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll

LoadedModule[63]=C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

LoadedModule[64]=C:\WINDOWS\SYSTEM32\dwrite.dll

LoadedModule[65]=C:\Windows\System32\Windows.Globalization.dll

LoadedModule[66]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\Avatars.dll

LoadedModule[67]=C:\Windows\System32\Windows.Networking.Connectivity.dll

LoadedModule[68]=C:\Windows\System32\Windows.Storage.ApplicationData.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[70]=C:\Windows\System32\Windows.Networking.HostName.dll

LoadedModule[71]=C:\WINDOWS\system32\directmanipulation.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[73]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\Microsoft.Xbox.SmartGlass.dll

LoadedModule[74]=C:\Windows\System32\Windows.Devices.Sensors.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\BiWinrt.dll

LoadedModule[76]=C:\WINDOWS\SYSTEM32\msvcp_win.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\sensorsnativeapi.dll

LoadedModule[78]=C:\WINDOWS\system32\WS2_32.dll

LoadedModule[79]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[80]=C:\WINDOWS\system32\NSI.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[82]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[83]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[84]=C:\WINDOWS\system32\mswsock.dll

LoadedModule[85]=C:\Windows\System32\rasadhlp.dll

LoadedModule[86]=C:\Windows\System32\CryptoWinRT.dll

LoadedModule[87]=C:\Windows\System32\Windows.Media.dll

LoadedModule[88]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL

LoadedModule[89]=C:\WINDOWS\SYSTEM32\MFPlat.DLL

LoadedModule[90]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll

LoadedModule[91]=C:\WINDOWS\system32\CRYPT32.dll

LoadedModule[92]=C:\WINDOWS\system32\MSASN1.dll

LoadedModule[93]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\StoreRatingPromotion.dll

LoadedModule[94]=C:\Windows\System32\msxml6.dll

LoadedModule[95]=C:\Windows\System32\usermgrproxy.dll

LoadedModule[96]=C:\Windows\System32\vaultcli.dll

LoadedModule[97]=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxNano.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\XINPUTUAP.dll

LoadedModule[99]=C:\WINDOWS\SYSTEM32\MFReadWrite.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\Windows.Networking.dll

LoadedModule[101]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL

LoadedModule[102]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

LoadedModule[103]=C:\WINDOWS\system32\FirewallAPI.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\fwbase.dll

LoadedModule[105]=C:\Windows\System32\Windows.Networking.BackgroundTransfer.dll

LoadedModule[106]=C:\WINDOWS\SYSTEM32\SystemEventsBrokerClient.dll

LoadedModule[107]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[108]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[109]=C:\WINDOWS\SYSTEM32\userenv.dll

LoadedModule[110]=C:\WINDOWS\SYSTEM32\profext.dll

LoadedModule[111]=C:\WINDOWS\system32\SHELL32.dll

LoadedModule[112]=C:\WINDOWS\system32\ole32.dll

LoadedModule[113]=C:\WINDOWS\SYSTEM32\msftedit.dll

LoadedModule[114]=C:\WINDOWS\SYSTEM32\globinputhost.dll

LoadedModule[115]=C:\WINDOWS\SYSTEM32\NInput.dll

LoadedModule[116]=C:\WINDOWS\SYSTEM32\XmlLite.dll

LoadedModule[117]=C:\Windows\System32\rmclient.dll

LoadedModule[118]=C:\Windows\System32\Windows.Graphics.dll

LoadedModule[119]=C:\Windows\System32\XblAuthTokenBrokerExt.dll

LoadedModule[120]=C:\Windows\System32\XblAuthManagerProxy.dll

LoadedModule[121]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[122]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\DPAPI.dll

LoadedModule[124]=C:\Windows\System32\Windows.Web.Http.dll

LoadedModule[125]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[126]=C:\WINDOWS\SYSTEM32\tokenbinding.dll

LoadedModule[127]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[128]=C:\WINDOWS\SYSTEM32\winhttp.dll

LoadedModule[129]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[130]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[131]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[132]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[133]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[134]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[135]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[136]=C:\WINDOWS\system32\WINTRUST.dll

LoadedModule[137]=C:\Windows\System32\cryptnet.dll

LoadedModule[138]=C:\WINDOWS\system32\mlang.dll

LoadedModule[139]=C:\Windows\System32\certenroll.dll

LoadedModule[140]=C:\WINDOWS\SYSTEM32\certca.dll

LoadedModule[141]=C:\WINDOWS\system32\WLDAP32.dll

LoadedModule[142]=C:\Windows\System32\Windows.Gaming.Preview.dll

LoadedModule[143]=C:\WINDOWS\System32\wpnapps.dll

LoadedModule[144]=C:\WINDOWS\SYSTEM32\AVRT.dll

LoadedModule[145]=C:\WINDOWS\system32\windowscodecs.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll

LoadedModule[147]=C:\WINDOWS\system32\windowscodecsext.dll

LoadedModule[148]=C:\Windows\System32\Windows.StateRepositoryClient.dll

LoadedModule[149]=C:\Windows\System32\Windows.Devices.Enumeration.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\deviceassociation.dll

LoadedModule[151]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[152]=C:\Windows\System32\Windows.Energy.dll

LoadedModule[153]=C:\Windows\System32\DDORes.dll

LoadedModule[154]=C:\Windows\System32\DefaultDeviceManager.dll

LoadedModule[155]=C:\Windows\System32\Windows.Media.Devices.dll

LoadedModule[156]=C:\Windows\System32\Windows.Gaming.Input.dll

LoadedModule[157]=C:\Windows\System32\deviceaccess.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

LoadedModule[159]=C:\Windows\System32\execmodelclient.dll

LoadedModule[160]=C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll

LoadedModule[161]=C:\WINDOWS\system32\execmodelproxy.dll

LoadedModule[162]=C:\Windows\System32\MSAudDecMFT.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll

LoadedModule[164]=C:\Windows\System32\resampledmo.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\msdmo.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\MFCORE.dll

LoadedModule[167]=C:\WINDOWS\SYSTEM32\ksuser.dll

LoadedModule[168]=C:\Windows\System32\MFMediaEngine.dll

LoadedModule[169]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll

LoadedModule[170]=C:\Windows\System32\Windows.Media.MediaControl.dll

LoadedModule[171]=C:\WINDOWS\System32\mfsvr.dll

LoadedModule[172]=C:\WINDOWS\System32\msvproc.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\atiumd6a.dll

LoadedModule[174]=C:\Windows\System32\msmpeg2vdec.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=MoAppCrash

AppName=Microsoft.XboxApp_8wekyb3d8bbwe!Microsoft.XboxApp

AppPath=C:\Program Files\WindowsApps\Microsoft.XboxApp_15.18.14017.0_x64__8wekyb3d8bbwe\XboxApp.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=5FFB3BCE2A6AECE2D190535B5C2E0268

 

S1nkDonk, The issue reported in Jan should have been fixed with the last updates during those timeframes. If this issue is occurring again its possible this a new instance of this issue and we will need to report this to the developers and request and investigation.
Can you please report this issue via the "Report a problem"?

Thanks for the feedback,

Best

 

Ok, I will report it, thank you for your answer.

To add to my initial report:

- I don't actually have to play the videos to make it crash. Just browsing the initial feed over a video (so when video autoplay starts I'd guess) crashes the app. I have to scroll fast over videos if I want to inspect my feed

 

Just wanted to let you know that this bug was still present on 21st of July 2016.

I've now switched from R9 280 to GTX 1070 and everything works again.

 

Hey S1CKD0NK,

Thanks for letting us know. Please also be sure to report this using the latest version of the Xbox (beta) app so we can get fresh data, if you haven't done so already.

Thanks!

~Hammer