Latency on XBox One X

Have tried everything to reduce latency on XBox One X. XBox is hard wired to modem, set up port forwarding for XBox Live and all ports shown on XBox site forwarded and ALSO static IP address for XBox.

All the computers run at 10-20 ms latency ... even those connected via wifi.

SO why is my xbox indicating latency always over 120 ms (and over 200 at times) AND games lagging and getting kicked and when check my XBox settings find that it has changed the Network Settings (IP etc.) to something not even similar to what they should
be... These network details are obtained automatically from modem and check on modem also indicates these have not been changed... SO why does this occur? Appears xbox is getting these addresses out of thin air, and for some reason changing them mid game kicking
me from the game... Have sent emails to XBox and no one answers and ISP is hopeless telling me to set up port forwarding ... even after I told them O set it up a long time ago...

Then even if I change them to what they should be it will not work... I have to turn off my XBox and then my modem and leave off for at least 1 minute and turn back on and then turn XBox back on and then it works ... until the next time....

SO WHY IS THIS DOING THIS ... GETTING VERY FRUSTRATING ...

:)

 

Xbox One X Latency issue

Hello! I have an issue with the Xbox One X, it is wildy unstable! Usually I'm at 40-50ms, which is fine and I do not have the best internet, but as soon as I bought the xbox one x it has become an issue. On my original Xbox one I have no issues with latency,
but on the xbox one x I do. Is this a hardware error, will it be fixed? should I return the xbox or....WHAT SHOULD I DO? It's a damned shame because I love the console, but the latency issue is killing me

 

Arris Arris NVG599: Xbox One X - High Latency Problems

Arris (Modems/Gateways) Arris NVG599: Xbox One X - High Latency Problems
Kinda blurry, but its not hard to see the digits in the Latency

 

Could be some ISP restrictions, because wired you dont need any open ports, wired with Upnp activated shouldn't give you any issues.

 

Hi there,

as far as I know, when things are setup as default, a Device will always receive an IP address from the device it is connected to, like a modem or router, unless it is changed in the settings on the console to use specific settings.

Since you say you are always having that latency problem, please be sure to check if there is any difference when the console is located in a different location, other room etc, also try using a different cable, if the connection is wired, to see if that
makes any difference.

I'm not sure this will make any difference, but also check to what region your console is set to, since it should be the same region you are located in.

Let us know the results

 

First I was told I did not need port forwarding then others say you do BUT found no difference since I set it all up some time ago. (Yes Upnp is only really required). Funny how the high latency is only shown on the xbox console network stats yet all my
computers etc. show a very low under 20 ms (even pinging Bungie in the USA is under 20 - I line in Australia).

The disconnection and changing the addresses is an issue, especially in mid game on line. My ISP has no idea...

 

Console is never moved and tried different cables. The console is set to automatically obtain its address ... which would be from the modem ... The console is assigned a static address on the modem. I was thinking about Manually entering the addresses
into console as well BUT read an article where this did not make any difference... will try anyhow and see. As I said concerning when I am in mid-game and lose connection and then check to see the console settings have been changed? My ISP does not listen
as I already told them I changed to a static IP some time ago and set up Port Forwarding as well as their last email suggested I do that and they sent me links on how to do it ... Hopeless... AND why are tests on console showing over 120 ms latency YET computers
etc. are 10-20 ms ??? Got me stumped UNLESS it is XBox or the Modem... TOLD both XBox and ISP that BUT did not think they want to replace them....

 

Hello Laurie,

After reading through here, port forwarding is a process that must be setup through a router/modem and the console.

This means that the static IP would have to be set on the console before setting this up on the router/modem, that way the IP that you're setting as a static is fed from your Xbox and won't change and then that would be saved on your internet device.

It is recommended to once again perform port forwarding, and linked here is a website describing the exact process for this where you can choose the exact device you're
using and the rest is explained.

Remember that the ports needed are as follows:

These ports must be open for Xbox Live to work:

• Port 88 (UDP)
• Port 3074 (UDP and TCP)
• Port 53 (UDP and TCP)
• Port 80 (TCP)
• Port 500 (UDP)
• Port 3544 (UDP)
• Port 4500 (UDP)

Please take a look through the provided information and let us know if this information was helpful.

Best wishes!

 

What a silly comment ... The router allocates and dictates a devices static IP address not the other way around ... If you have a router that does not allow the setting of a static address for a device then you use the settings on the console BUT this will
cause an issue if another device has taken and using that IP address whilst the xbox is not connected if it is not set statically at the router. Setting a Static IP at the router prevents other devices from using that IP address...

Static IP Address for Xbox One

AND your comment "These ports must be open for Xbox Live to work"... is incorrect ... xbox live still works without these being set... it only needs to be set if you can not set an open NAT type
and have issues connecting. AND UPnp opens ports providing it is set to on in the router, and you only need to use port forwarding if you cannot connect at all...

My issues are not this I connect and have shit latency and it boots me mid game changing Network settings which it should not be changing, then tells me I have no internet connection when my router and others devices are connected... My daughter has a PS4
PRO ... still connected when I have been booted on the same router/internet.

AND from information I have read both static IP and Port Forwarding are not causing the issues I am getting... AND in reality they do not need to be set if you have UPnp on ... Many sites recommend not to have a static IP nor set port forwarding. AND some
to turn OPnp on and others to turn it off... AND I still have exactly the same issues as prior to setting up port forwarding and a static IP.

I followed the set up procedure for my port forwarding on a computer technical site AND it has made no difference whatsoever to my issues...

My Xbox is showing 120 ms plus latency when other devices connected to the same router are 10-20ms. This indicates a connection issue with the xbox live server ... it still connects and works BUT it lags. No technical sites I have messaged can answer this
and say the latency should be the same for all connected devices...

I will be deleting all the Ports Forwarding entries and then test it for a few days and then reenter them if I have the same issue and see how it turns out.

It appears every site you go to has a different opinion some even say to set port triggering and not port forwarding (some people have said port forwarding did nothing BUT port triggering fixed the issue/s they were having) and some to turn UPnp on and others
to set port forwarding and turn off due to security issues BUT when a device turns off UPnp shuts the ports so there are no open ports ... even with port forwarding the ports are open when one... SO ... Even static IP address have their pros and cons ...

There is also an issue from modem to modem ... some are better than others.

BUT as I said my issue is Lag and disconnections and I believe are caused by either the console modem or players lagging on line... using lagging devices or DDoS.

One person said it was the switch my xbox was plugged into ( I have a wire from modem to wall plug and a high speed switch connected to the wall plug and my xbox, foxtel and smart TV connect to the switch) I plugged a lead directly from the wall plug to
the xbox and nothing changed ... SO ... not that... I even took my xbox into the study where the modem is and connected via 1 meter cable ... same issues ... SO ... not that.

https://www.keengamer.com/article/20021_ddos-the-enemy-of-online-gaming-and-how-to-protect-yourself

"The last, but not least is something that will especially impact you as a gamer if you are into competitive gaming or even casual gaming in some of the many multiplayer games out there. Most of the time,
these sorts of attacks are not aimed at the developer, publisher or the game itself but at other players. In such cases, the attacker initiates a DDoS attack toward personal IP addresses in order to slow down the internet connection which directly translates
to bad response time, slowdowns or even disconnects from the game. This is done in such a way because other players are usually a much easier target and are more likely to attribute their gaming losses to other players skill or server problems"

Open NAT is really only relevant if you want to host multiplayer games... (mine is open anyhow)

Xbox One NAT Error | NAT Type Help

ALSO these are the port numbers recommended by Bungie ... (included D2) As you can see a lot more then you have shown AND xbox live still works without these being set.

As you can see I have looked at all the issues and done hundreds of searches and looked at hardware issues, settings issues, cheaters including DDoS and as this connection issue are very random and inconsistent to find what is causing this is near on impossible.

It could at times just be the server is overloaded OR a connection issues somewhere between my console and the host/bungie and back again... Connection issues due to bad weather.

Anyhow a process of elimination BUT each time I do something/change something I have to then leave it for a week or 2 to see if the issues has been solved... (normally get kicked anywhere from 1 to 3 times a week as normally playing every day and then
depends when I play and how long I am on for????

Ports that should be OPEN/UNBLOCKED
[table][tr][td]Platform[/td][td]TCP Destination Ports[/td][td]UDP Destination Ports[/td][/tr][tr][td]box ONE[/td][td]53, 80, 443, 3074 7500-7509 30000-30009[/td][td]53, 88, 500, 3074, 3544, 4500, 1200-1299, 1001[/td][/tr][/table]

 

Could be ypu ISP mine runs perfect on google fiber...

 

Funny my ISP says it is Microsoft/XBox and they say it is my ISP...

I can't work out why on my other devices even wifi connected laptop I get a latency ping of under 20 ms to Bungie site in the US ...

BUT TODAY it is 200 ms at Bungie and also the microsoft site (microsoft.com) is timing out on ping test... and Google.com is running at 23 ms ...

Speedtest.net pings at 11 ms

AND

Foxtel.com.au times out

I am on Fiber to the node and normally get over 80 Mbps yet Sunday I tried to do an online job assessment and they said my speed was 23 kbps (NOT Mega ... Kilo ...) YET speedtest.net showed my speed was 84.5 Mbps ...

Go Figure can't work it out...

Laurie

 

Hello Laurie,

Going to throw this out there as to it may be a cause. Have you just tried getting a different router like an upgrade. Previously at my household we were running with a router that would not support more than one Xbox and PC at the same time. Just trying
different things seeing how you have done a lot of troubleshooting already. If you have tried one I am sorry and I will keep looking for help. Have noticed myself though lately that connection to Xbox servers has been little slower than usual lately.

Thanks,

Brad

 

I'm sorry to hear you have networking trouble.

While a lot of things you say are more or less correct, as a networking engineer I'll have to correct you on some finer details, which might help you to troubleshoot your networking issues a bit better.

First of all the static IP thing. You CAN set the static IP on your device instead of your router, as long as you choose an IP address that is outside the scope of your router's DHCP Pool. Most routers have specific ranges reserved that you can use for static
IPs. For example my router uses IP addresses from the range 20-200 for DHCP leases, so I can use 2-10 and 201-254 as static IPs on my devices without problems.

But you're correct, reserving a static IP in your router for a particular device is the most elegant solution (not the only possible). So the suggestion from XBF Javier is not "silly".

As for "you need to use port forwarding if you can't connect at all": As long as you use "active" connections that are initiated from your console to Xbox Live, you don't need port forwarding.

The Xbox console will connect perfectly fine without any UPnP and Port Forwarding (i.e. a strict NAT), and you are able to download games, use the Edge browser to surf the internet etc. as these are connections that are initially "outbound" from your console
and are expecting a response from that outbound connection (e.g. your Xbox console asks: "Router, go fetch me the Wikipedia website" and the router will know if Wikipedia responds, to forward the data back to the Xbox. It automatically opened a port to manage
the response and route it back to the Xbox, without any UPnP or Port Forwarding trickery).

However as soon as you use Peer to Peer applications like Party Chat, Multiplayer games and the likes, the router will get incoming data from "unknown" peers (i.e. other consoles that want to join your party or online match), without your console requesting
a connection to the other consoles first.

Therefore you need to tell the router through manual port forwarding (or if UPnP is supported, the console will do it for you) that incoming data on certain ports has to be routed to the Xbox console.

If done correctly, the Xbox will detect that as an "open" NAT.

While it is possible to combine peers with an open NAT to allow players with a strict or moderate NAT to participate in some matches, an open NAT is to be preferred.

As for the Latency issue:

It seems that the Xbox console always does a speed-test to servers in or near Seattle in the network settings. If I use my PC to go to the website Speedtest by Ookla - The Global Broadband Speed Test and simply start a speed test, the website detects my public IP address, and geo-locates
the closest Speedtest server in my vicinity, and then begins the speed test.

Since I'm in Germany, and the nearest Speedtest Server is in Frankfurt, I also get latencys of 10-20 milliseconds for my PC, while the Xbox shows me a Ping Latency of 180 millseconds.

However, if I manually choose a Speedtest Server that is near Seattle, my PC also gets a Ping latency of around 180 milliseconds, just like the Xbox.

In case a person with non-technical background is confused about the Latency issue, a Ping test works like this:

You take a stopwatch, and a person that is a good runner. You give him a parcel and tell him: "Go run to the store down the street, and have this parcel stamped, then return to me."

As soon as the person runs off with the parcel, you start the stop watch, and wait for his return. After a few minutes (depending how far "down the street" the store is), the person returns with the stamp on the parcel, and you stop the watch.

Now you tell the person: "Go run to the Microsoft Store in Seattle, Washington, USA, get the parcel stamped and return here". The person will then run off out of your house in Australia, run to the nearest international airport, climb into the airplane,
fly to the USA, transit to Seattle, find the Microsoft Store, get the parcel stamped, run back to the airport, fly back to Australia, run back to your house, and after a few days, will arrive at your door with the stamp on it.

It would be silly to complain, that getting the stamp from the Microsoft Store took several days, while the stamp from the store down the road only lasted a few minutes.

So while the Xbox shows you a higher latency, you can't compare that to the actual latency in games.

What if you connect to a person in "Farawayistan" on the other side of the globe that only has a dial up internet connection?

Latency is mostly influenced by the distance between your console and the host of the game you're connecting to.

As for the ISP telling you it's Microsoft's fault:

Some Internet Providers (secretly) throttle connections to know high bandwidth applications. For example Netflix, YouTube and the likes, in order to control their costs. They don't want people to pull "unlimited" Gigabytes through their network.

So they actively slow you down, without telling you. See this
story about Comcast in the USA artificially throttling Netflix traffic.

Maybe your ISP does actively throttle your internet speed, but isn't telling you?

 

Running the Foxtel one which is actually a Netgear one made for them... Netgear is one of the best and had 2 previously BUT now with NBN need one for phone connection and they do not have it. If you read up on the modem/routers you will find that the majority
of high end ones connected via cable do an excellent job BUT if you connect via wireless (wifi) then need the best.

I do not have the issue with my computers connecting to sites and good speed and latency. SO believe it is either something with my ISP.

I have friends on NBN who do not use port forwarding or static IP address and the research I have done indicates this only helps with NAT...

Anyhow like I said funny how the high latency is only on the xbox ... But tried a site today which checks this and you can select cities in other countries so tried Washington in the US where Bungie is based and got a latecy/ping of 245 ms ... I think the
issue is what servers you go through to their server and back again as some ISP seem to use more than others and hence the reason for higher ping ALSO of interest was my speeds were half what they normally are...

I can also go into Speedtest.net and select a server in Washington State and it was 237 ms ... SO many just because Australia has crap internet once it leaves our country...

I do believe though that when you do a network check on the xbox itself it shows the latency reading to the xbox live server ... and I believe we have one here in Sydney Australia (I live just south of Brisbane in Queensland) BUT XBox do not tell you anything
and even try and say 200 ms is good for multiplayer online gaming when everyone else says under 50 ms ...

Still a bit more research and testing to do...

 

You don't have to do research about static IP addresses and Port Forwarding and NAT, as this is not cutting edge new rocket science or witchcraft.

NAT is a well documented mechanism to allow multiple devices to access another network (i.e. the Internet) through one single address (i.e. the one public IP address you got from your ISP), by "Translating" the internal "Network Address" (NAT means "Network
Address Translation") to a public address and vice versa.

If you look at your devices in your network you'll see that all these devices will have IP addresses from a private network IP segment. Usually 192.168.XXX.YYY or 10.0.XXX.YYY

So basically, NAT works like this:

For example, your PC has the IP address 192.168.1.23, and your router has an internal IP of 192.168.1.1 (the Standard Gateway in your network).

Your PC wants to go to Xbox | Games and Entertainment on All Your Devices so he checks if the IP of www.xbox.com is within your local network, which it isn't.

So he tells the "default gateway" to relay to any address that's not within your own network: "Hey router, I'm 192.168.1.23 and want to fetch Xbox.com. Could you get that for me?"

The router then takes a note that the PC at 192.168.1.23 requested Xbox.com and then moves to his "outward" facing internet interface. Then your router "yells" into the internet "Yo! I'm at 123.45.67.89 and want to fetch Xbox.com" and with that your router
has "translated" your connection request to Xbox.com from 192.168.1.23 to it's outward facing IP 123.45.67.89.

Now when Xbox.com replies "Hey, I'm xbox.com, here is the data for 123.45.67.89, your router will look into his NAT table, and see that the PC at 192.168.1.23 requested data from Xbox.com and will then "talk" to your home network:

"Hey, PC at 192.168.1.23, I got some Xbox.com data on my 192.168.1.1 interface for you!", and again your router has translated the Xbox.com IP address to it's on inward facing local IP.

Since the PC initiated the request, the router could write into it's NAT table that incoming data from Xbox.com has to be given to the PC, as the PC requested it first.

Now, with Multiplayer games and Xbox Live Parties, it's just that my Internet connection at 98.76.54.32 would go to your router and say: "Hey, 123.45.67.89, my owner wants to play some Halo with your user. Care to let me in?" and your router will respond
"What? Halo? Who are you? I've never seen your address in my NAT table. I don't know where to send that to. The Smart TV? The PC? The Xbox? The Tablet? Oh my, what should I ever do? Better I just drop that data packet and forget about it."

However, if you set up port forwarding rules in your router (either manually or via UPnP), the router will know "Oh, the Halo multiplayer request reached me on a specific port, and my user told me to forward everything arriving on that particular port to
the Xbox One. So I'll do that, even though I have no entry for that IP in my NAT Table".

So, NAT does NOT have anything to do with Latency or being connected to the internet at all.

NAT is used to move incoming data to known locations inside your network. And if a location can't be determined by the NAT table, you will have to "help" your router determine the correct recipient for incoming data by setting up Port Forwarding rules or
letting UPnP do it's job (if possible).