latencia alta [Translate- High Latency]

bom dia, sou Bruno estou falando de um provedor de internet, estou me deparando com os clientes que reivindicam uma qualidade de jogos multiplayer, detectei uma latência alta para o segundo dia no domínio da
microsoft: 104.44.224.167 neste lugar que chego a esse IP a latência sobe para o torno de 226 ms, sendo que o salto anterior temos apenas 65 ms,

1 <1 ms <1 ms <1 ms 192.168.0.100

2 98 ms 7 ms 3 ms 172.29.250.5

3 2 ms <1 ms <1 ms 172.29.254.1

4 6 ms 6 ms 5 ms 172.20.0.1

5 4 ms 4 ms 5 ms 172.31.35.149

6 15 ms 10 ms 10 ms 172.16.16.77

7 9 ms 9 ms 11 ms 172.16.254.5

8 11 ms 11 ms 13 ms 172.31.0.69

9 24 ms 24 ms 23 ms 10.5.0.234

10 24 ms 37 ms 24 ms 10.5.3.93

11 23 ms 24 ms 25 ms 10.5.3.109

12 28 ms * 28 ms 10.5.3.110

13 64 ms 66 ms 68 ms 10.5.4.58

14 66 ms 64 ms 65 ms 187.16.218.139

15 64 ms 65 ms 65 ms 198.206.164.175

16 65 ms 66 ms 67 ms 104.44.224.167

17 228 ms 228 ms 225 ms 104.44.23.7

18 226 ms 225 ms 225 ms 104.44.7.102

19 229 ms 229 ms 228 ms 104.44.5.105

20 224 ms 226 ms 225 ms 104.44.7.107

21 223 ms 225 ms 223 ms 104.44.11.63

22 * * Esgotado
o tempo limite pedido.

23 * * * Esgotado o tempo limite do pedido.

24 * * * Esgotado o tempo limite do pedido.

25 * * * Esgotado o tempo limite do pedido.

26 * * * Esgotado o tempo limite do pedido.

27 * Esgotado o tempo limite do pedido.

28 Esgotado o tempo limite do pedido.

29 * Esgotado o tempo limite do pedido.

30 * * * Esgotado o tempo limite do pedido.

preciso saber como resolver isto,tem me dado muitas dores de cabeça em explicar isso pra os clients

[Translation- Good morning, I am Bruno I am talking about an Internet provider, I am encounting customers who claim a quality of multiplayer games, I detected a high latency for the second day in the domain
Damicrosoft: 104.44.224.167 in this place that I get to that IP the Latency rises to the lathe of 226 MS, and the previous jump we have only 65 MS,

1 <1 ms <1 ms <1 ms 192.168.0.100


2 98 ms 7 ms 3 ms 172.29.250.5


3 2 ms <1 ms <1 ms 172.29.254.1


4 6 ms 6 ms 5 ms 172.20.0.1


5 4 ms 4 ms 5 ms 172.31.35.149


6 15 ms 10 ms 10 ms 172.16.16.77


7 9 ms 9 ms 11 ms 172.16.254.5


8 11 ms 11 ms 13 ms 172.31.0.69


9 24 ms 24 ms 23 ms 10.5.0.234


10 24 ms 37 ms 24 ms 10.5.3.93


11 23 ms 24 ms 25 ms 10.5.3.109


12 28 ms * 28 ms 10.5.3.110


13 64 ms 66 ms 68 ms 10.5.4.58


14 66 ms 64 ms 65 ms 187.16.218.139


15 64 ms 65 ms 65 ms 198.206.164.175


16 65 ms 66 ms 67 ms 104.44.224.167


17 228 ms 228 ms 225 ms 104.44.23.7


18 226 ms 225 ms 225 ms 104.44.7.102

19 229 ms 229 ms 228 ms 104.44.5.105


20 224 ms 226 ms 225 ms 104.44.7.107


21 223 ms 225 ms 223 ms 104.44.11.63

22 * * Timed out request.

23 * * * The Order timeout has timed out.

24 * * * The Order timeout has timed out.

25 * * * The Order timeout has timed out.

26 * * * The Order timeout has timed out.

27 * The Order timeout is exhausted.

28 The order timeout has expired.

29 * The Order timeout is exhausted.

30 * * * The Order timeout has timed out.

I need to know how to solve this, has given me many headaches in explaining this to the clients]

:)

 

high latency

hello



I m experience a very high latency values and packet loss in Xbox Live.

after discuss with WOT support team they told me to contact my internet provider.

so here is the data

Details about my connection:

fibrer 130mb/s dn | 12mb/s up

163 ms latency (tested)

linksys AC1200 Xbox wired.

PingPlotter software.









"response from WOT support team"

Thank you for getting back with us and providing those files!

We have thoroughly examined the PingPlotter file you've sent to us, and our diagnostics indicate that you are experiencing packet loss and high latency that will cause your reported issue.

You can see this in the "162.213.60.77" file where almost all hops after the 13th have close to 90% packet loss. The latency during this time also jumps up in the 500ms+ range.

In file "eu5-slave-101.fe.core.pw", you can see there the packet loss happens 100% every hop. There is also a fair amount of latency.

In file "us4-slave-89.fe.core.pw", you can see there the packet loss happens at almost every hop. There is also a fair amount of latency.

To prevent further connection problems, we recommend you to contact your Internet Service Provider (Customer Service is the appropriate department in most cases) by any comfortable means of communication and ask them to inform you of any current technical
problems that may affect your connection.

Your Ping Plotter file may be used as proof of your case, and we recommend you to send this file to your ISP .

"response from isp provider (virgin media)"

The usual script then...

The hops that are showing 100% packet loss are configured to not reply to ICMP requests

And the vast majority of your latency is within Telia's network- who are contracted to peer by the devs.

Not aimed at you BTW, whilst VM do have issues in some areas, it takes me to the fair that "technical" support from the people who own the infrastructure the game servers sit on is so poor.

You are relatively fortunate in that your VM end looks fine- do you have issues with other sites/servers (in which case we can dig a bit deeper for you) or just these ones?

my question is , where is the problem and who can solve it.

i m the end client paying and getting not so good service.

 

High Latency

I'm surprised that no one else has commented on this. I'm pretty sure I'm not the only one here with this issue... Am I?

 

do you open ports on your router??

 

Hello sabunete!

As previously posted, opening your network ports (aka port forwarding) would help the speed and latency for most, if not all, network connections. I would refer to our page entitled

Network ports used by Xbox Live on Xbox One for details on how to set that up.

Give the information there a review and let us know how it helps in resolution to your issue

Thanks!