Late fees on my account

Options are presented based on what's available at the time of day in your region. So it's possible that support options in your region are closed at this time of day.

Ok then ill wait a bit, it is 9h30 am here in quebec canada. Thanks a lot for your help. Keep on gaming!

Hi there Jingxijo,

Thanks for replying to keep us updated. Sorry that you're having difficulty requesting a call back. If you'd like to attempt to settle the past due balance on your own, then you refer to the support article entitled How
to pay a past due balance on an Xbox subscription if you'd like to give that a try. It contains the steps to take to do so.

As provided above by the Ambassadors, the best way to reach Live Support would be here:

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

If you do not see the option to request a call back, then please change the topic until the option becomes available.
Once they call, explain the issue and they will be able to help you.

I hope this information helps a bit more.

Thanks for your quick answer, usualy im ask if a want to chat or else but now the only option is this forum, no call back or chat option!

You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.

You can also ask your question here. That's what the forums are for