Late deposit from 2016

DARKALONE32 · Jan 23, 2017

Hello. My deposit of 1000 credits is delayed since 2016, and there it says that it is because of the billing address, but it is correctly, it is the Brazilian billing address

:)

XBLRewards8 · Jan 23, 2017

Rewards points missing?

Hello Wowzors1989,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (Sign in to your Microsoft account),
where they will be listed as a refund with a negative amount. You spent your October 12, 2016 deposit on a purchase of Halo Wars 2 on December 13, 2016.

SueMeImAPirate · Jan 23, 2017

Credit for Project Spark Closing Down

Hello Miss Bijoux.

I just checked the specific date, and I did in fact receive an Xbox Love Rewards Deposit of $20 on June 6, 2016. If that is from Project Spark closing down, why am I just now getting the message a whole two months late?

XBLRewards8 · Jan 24, 2017

Hello zTamashirobr,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards8

Hello zTamashirobr,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

SueMeImAPirate

Hello Miss Bijoux.

I just checked the specific date, and I did in fact receive an Xbox Love Rewards Deposit of $20 on June 6, 2016. If that is from Project Spark closing down, why am I just now getting the message a whole two months late?

XBLRewards8

Hello Wowzors1989,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. You spent your October 12, 2016 deposit on a purchase of Halo Wars 2 on December 13, 2016.

XBLRewards8

Hello I Mr Deadpool I,

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. For example, your last deposit in October 2016 was spent on a Final Fantasy XV purchase on November 21, 2016.

nastyice26

They would be scheduled to deposit on the 29th. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th they are deposited by the 30th. If you get to 5,000 between
the 15th and 30th they are deposited by the 25th of the next month.

The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing 5,000 pending first.

Makes sense. Thank you!

Late deposit from 2016