Last Star (Feb $175 spending)

Hello PHENIX SLATE,

Your purchase of Halo Wars Ultimate Edition was listed as a pre-order, due to being purchased before release. Since pre-orders are not eligible for MyVIP, this meant that this purchase was not eligible for the extra star offer. However, we can understand
the confusion since this title was in early access, and will move to adjust this purchase manually. You should see your extra star be adjusted in by the end of next week.

Hello Mist3r Squirrel,

There was a unforeseen delay with our data source for purchase information around the beginning of this month that caused purchases made on the 28th of last month to be late for processing. These purchases were subsequently not available when we ran our
extra star calculations. We have now corrected this issue, and can confirm seeing your promotion on our database. Once this information is uploaded to the website, you will be able to see your extra star. This should occur within the next few days. Apologies
for the inconvenience.

Hello PeteYoon,

Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

This is also why you did not get any payback last month, as both your February Purchases were pre-orders.

The progress is what resets. You spend money this year, whatever rank you get to is your star rank for the following year. So you were 1 star last year (since you didn't make it to 2 star) and you will keep 1 star this year until you spend enough to earn
2 stars. However much money you spend this year will increase your star rank and you'll have that rank the following year.

That is how they've done it the last 2 years.

MyVip progress is reset on a yearly basis. The last reset was January 1st, 2017 and all users lost their progress (you keep your achieved stars). You then spend during 2017 and get a new star rank in 2018 based on 2017 spending.