laptop not working

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Could you please tell me the specs of your laptop?

Do you get an error when trying to launch or download your games?

What games are you trying to start?

Are your windows updated to the latest version?

*Thank you in advance for contacting.

Yes and yes. The game doesn't read it as hardware and I have tried it on another laptop with the same game and it doesn't work, but it works on my mobile devices.

I have to plug it into my laptop for it to work in-game but it wont work wirelessly which is frustrating coz I bought the controller for wireless play on my laptop but I have to plug it in for it to work on my laptop but I dont have to plug it in for it to work on my laptop and phone.

i was told that it wont work with laptop but thats not true as my last laptop worked perfect on xboxlive

I was using a work laptop.

Using a home laptop and we are progressing to downloading OSU1 now

Wow that sucks.

So what you are saying is that the xbox app will never ever work properly for me on this laptop?

Steam games work on this laptop fine.