Lack of concern for the customer

Discus and support Lack of concern for the customer in XBoX on Consoles to solve the problem; First sorry for my English, I'm using google translator I opened the call of technical assistance on 14/03/2015 I received a xbox support the... Discussion in 'XBoX on Consoles' started by GordianoFeliz., Mar 19, 2015.

  1. GordianoFeliz.
    GordianoFeliz. Guest

    Lack of concern for the customer


    First sorry for my English, I'm using google translator

    I opened the call of technical assistance on 14/03/2015 I received a xbox support the document, saying it would be getting the posting authorization postal within 24 hours.

    I have not received the authorization of the post office, I called the xbox support once a day, I was very poorly attended, and now asked another 5 days to solve my problem.

    This is the second call for technical assistance on my xbox one, and the other time DHL took 15 days to withdraw the xbox one, do not want to repeat again that it takes to collect the xbox one.

    The other called technical assistance on xbox one, deleted my request, it seems that was to gain more time a dishonorable practices on the part of Microsoft.

    I am extremely unhappy with Microsoft, as overpaid in the product, not lasted 12 months, and this is the second time I am sending the Xbox One for repair, and this time I'm having a bad call by the microsoft a neglect with the customer.

    80% of my friends who own an Xbox One, has or had a problem with one of xbox hardware, is board wi-fi, control sync, dvd driver.

    If Microsoft can not send the
    posting authorization of the post office,
    I paid such transport, or I
    have given into TelNet in Barueri, because as
    I'm paying rent on a daily
    Xbox One, it's cheaper if I pay
    to be transported or even deliver in the
    TelNet to pay the daily
    rental.

    I need a solution for my case, because I
    felt injured once by Microsoft,
    is the extreme delay or
    lousy customer service, and now it seems that this
    repeating again.

    Upset with Microsoft and Xbox
    One!

    PS: 1283060254

    :)
     
    GordianoFeliz., Mar 19, 2015
    #1
  2. Ominae3
    Ominae3 Guest
    Can't play online.

    I've tried both wired and wireless, neither work for me. I have two friends who also have it and they haven't any issues.

    The biggest concern is the utter lack of support from Blizzard for the console version of this game. In my job I'm heavily involved in customer experience and satisfaction. This would be considered a total failure and worthy of termination.
     
    Ominae3, Mar 19, 2015
    #2
  3. Prophetsim
    Prophetsim Guest
    Lack of customer support

    Trying to find out xboxlive public ip address andIi was repeatedly told I can not have that info so i can ping it from my connection outside of Xbox live to get true results and try to resolve my connection issues. Then I was told to contact my internet
    provider to resolve the issue. Laptop side by side with my xbox is getting 75 down,12 up, xbox one 2-5 down with 12 up. I'm an IT field person and I would like to think I know how to troubleshoot my own set up and interenet provider. But, apparently Xbox help
    agent I spoke thinks I'm a morom, and tried to hang up on me. I accepted the agent didn't have the info I was looking for then she refused to even say someone beyond her knowledge could help me. I refuse to believe no one at Xbox can help me find simple info
    so I can ping their server for a true accurate side by side ping test with my laptop. Shamful customer sevice. Really disapointed with your robotic script reading techs microsoft. Get me some help! I'm a cutomer and deserve to be treated like one.
     
    Prophetsim, Mar 19, 2015
    #3
  4. Mister Beep
    Mister Beep Guest

    Lack of concern for the customer

    Hey there oO Ureshii Oo!

    I'm sincerely sorry to hear about the issue. If you are still having issues sending your Xbox One console out, you will need to keep working with phone support on the matter.

    Please keep us posted on how it goes!
     
    Mister Beep, Mar 19, 2015
    #4
  5. Mister Beep Win User

    Lack of concern for the customer

    Hey there oO Ureshii Oo!

    I'm sincerely sorry to hear about the issue. If you are still having issues sending your Xbox One console out, you will need to keep working with phone support on the matter.

    Please keep us posted on how it goes!
  6. PRIME KAL EL Win User

    Cannot purchase "free" 360 games on Xbox one or Xbox.com

    Child account? I've had the same msn account for 20 years. And I've been a live member for almost 10. I should have no issues with my account. It's a lack of concern toward customers. Plain and simple.
  7. Drizzle J Win User

    Customer service or the lack there of.

    Like these fine people said, we’re the same as you guys but volunteer to try and help the best way we can make everyone’s experience better on xbox. The links provided bu everyone will hopefully help solve your problem!
  8. xbox24ru Win User

    Customer service or the lack there of.

    Hi there BRANDON LEE2131,

    I understand your frustration with this difficult situation however microsoft support does help a lot of customers it may not seem like this but in the background day in and day out a lot of people are helped with various issues they may have.

    I understand a insider build has caused you issues and I personally apologise for this upset caused, if you look at my fellow ambassadors replies on this issue they will advise you to submit the refund form and then you will receive the payment back within
    5-7 working days.

    Kind Regards

    Alec
  9. RandyAU93 Win User

    Customer service or the lack there of.

    You're free to call whomever you wish. You've been provided the service options, which are staffed by paid Microsoft employees, that will help resolve your situation. As Njal stated, if you believe the situation is related to an Insider update, you must
    work with the Insider program; standard Support options will not be able to assist you. When you request a callback from Xbox Support, you will be speaking with a paid Microsoft employee. When you submit a refund request, the request will be reviewed and a
    response sent by a paid Microsoft employee; if the request is declined, you'll be able to respond to the e-mail they send at length to further describe your request. These forums are staffed by both volunteers (fellow gamers) and paid Microsoft employees.
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Lack of concern for the customer

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