l is fine and wifi strength is good. How can i resolve this problem? Thanks

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you refresh the profile by signing out of the console and signing back in.

To sign out;

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > Account > Remove accounts.

- Select the account that you want to remove, and then select Remove to confirm.

Afterwards turn off the console and unplug it from the power source. Wait 2 minutes and plug it back in, then sign back into the console; You can sign in using the prompt or follow these instructions;

- Press the Xbox button to open the guide.

- Select Profile & System > Add or switch > Add new.

- Enter the email address for the Microsoft account that you want to add, and then select Enter.

same problem. has been working fine for months! Now, out of nowhere, it's acting all . . .wonky.

d/l 169M u/l 7.08M packet loss 100% wireless strength 94% latency n/a

Hi Ezra,

I did the power-cycle and some others check. That is what I found:

• As before without any external drive connected, I can successfully connect to my WiFi. No problem at all and the Network Statistics are great.
• With one external drive connected, the signal strength drops a little bit from 75% to 50% and I cannot connect to my main WiFi AP on 2.4 GHz Frequency, but I can connect to the main WiFi on 5GHz Frequency. The problem is that the Network Statistics
  are very bad.
• I added nearby the console a WiFi extender, by adding this device I can gain the 100% of signal strength and even with an external drive connected (SDD or HDD or both simultaneously) I don’t have any problem at all.
• With a wired connection, everything works fine.

It seems that the external drive creates an electromagnetic field that impacts on the WiFi gaining.

Instead of using a WiFi extender do you know if a can plug to my XBOX an external USB WiFi card?

Thanks for your time.

You might look into changing the Wifi channels on your modem. If you live in a populated area Wifi channels can become crowded causing the signal strength to go down. Since so many are home and online, there is increased demand on the internet. You can
download a Wifi analyzer app to find the signal strength on each channel around you. If you're not sure how to do this, then I would recommend contacting your ISP and ask how to do this.

The problem with measuring wifi strength is that it can change depending on interference.

Did you measure it when you were sure it was "laggy".

Also suggest you change the wifi channel - that's helped me in the past. But to be honest although your stats won't set the world alight they are good enough for online gaming etc.