KotOR2 unplayable on the 360

Discus and support KotOR2 unplayable on the 360 in XBoX Games and Apps to solve the problem; I just got an email back from support, 5 days after I contacted them, that says a broken game that i bought from the marketplace isn’t eligable for a... Discussion in 'XBoX Games and Apps' started by Snake616, Dec 29, 2018.

  1. Snake616
    Snake616 Guest

    KotOR2 unplayable on the 360


    I just got an email back from support, 5 days after I contacted them, that says a broken game that i bought from the marketplace isn’t eligable for a refund. Since when does a broken product not qualify for a refund????

    This is a bug that happens very early and completely prevents all progress. 30-45 minutes into the game, after a very short cutscene, the screen goes black, then nothing happens. I’ve loaded old saves, started multiple new games, and deleted and redownloaded
    the game multiple times and it happens every time. Even sat there for about 20 minutes while I messed around on my phone and the screen never changed.

    How does a broken game not qualify for a refund????

    Never been on here before so I don’t even know of this is the right place to put this.

    :)
     
    Snake616, Dec 29, 2018
    #1
  2. Smittychat. Win User

    KotOR2 unplayable on the 360

    It was meant to be rude/shouting because this is ridiculous. A game that is 100% unplayable after less than an hour is unacceptable.
    Maybe so but you are taking it out on Members of this Community.

    1. Right click on Start > Device Manager

    Did you update graphics card drivers?

    2. How to Fix an XBox 360 Screen When it Turns Black

    You'll need:

    • Xbox 360
    • VGA, composite, component or HDMI video connection
    • TV
      screen, high-definition or standard


    One of the video problems associated with the Xbox 360 is random black screens. These indicate one of several problems, and can occur either on startup or when loading a game. There are things users can do to pinpoint the source of
    the problem, even if they do not represent a complete fix.

    Make sure the console and TV are on to begin with—look for green lights on the front of both. Check the video connection from the console to the screen is securely attached on both ends. Then, double check whether the TV has the right
    input source selected—you'll need to be sure since current TVs have a lot of ports and possible video sources.

    If using composite or component, check that connectors are in the correct sockets by color. Component cables also have an SD/HD selector on them. If on a regular TV, make sure the cable is set to SD, and if on an LCD or plasma, set
    it to HD.

    HDMI users want to ascertain that their TV supports the HDMI version used by the cable -- but incompatibilities are rare.

    Try connecting the console to the TV using a different cable type if available. If the black screen goes away, it means the cable or ports are at fault. If the problem persists, it may be the console.

    If you do get video from another cable after experiencing a black screen, from the dashboard go in to console settings, display settings and check the resolution and input source are the ones you were trying to run.

    PAL users may also want to check that the console isn't set to PAL 50Hz. Most games are tuned to 60Hz.

    Keep an eye out for other symptoms, such as overheating and flashing red lights on the front. If the console is too hot or red lights are flashing, then the hardware itself is the problem. Keep an eye out for precursors such as the
    screen going green or displaying a meshlike pattern. These are indications that the graphics processor may be failing—which could result in a black screen.

    Try detaching the hard drive if the black screen appears only when loading a game. Also, try loading different games. If the black screen appears from startup, listen for sound—if there is sound, it's a video problem. If there's no
    sound, the issue might be a wider hardware problem either in the console or the TV.

    Tip: Refrain from opening the console or the cables provided yourself—they're very tightly packed and built; any meddling could cause further damage as well as void any warranties.
  3. Snake616 Win User

    KotOR2 unplayable on the 360

    It was meant to be rude/shouting because this is ridiculous. A game that is 100% unplayable after less than an hour is unacceptable.

    Like I said before, I bought the game through my Xbox. It is a digital game that I downloaded. Played the game for about an hour, then hit a black screen that will not go away. I always make multiple saves so I went back and tried some of those and I kept
    getting the black screen.

    Deleted and then redownloaded the game to try again. Got the same black screen. I deleted my saves and started a new game and when I got back to the same part of the game, I got the black screen again.

    I deleted the game a couple days ago since it clearly wasn’t going to work but downloaded it again earlier. Got the black screen again. Even tried to play on another account and the same thing happened again.
  4. Snake616 Win User

    KotOR2 unplayable on the 360

    Did that. Got the same exact response as the first email. Literally a copy and paste word for word response.


    [​IMG]
  5. Smittychat. Win User

    KotOR2 unplayable on the 360

    Please do not type using All Caps. It is considered rude/shouting and is hard to read. Please be considerate of our visually impaired members. Thank you.

    Did you purchase the software in a package or by download? If in a package these are the terms.

    16. Return Policy. We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. Simply return the eligible product in like new condition and in its original
    packaging, along with all parts, components, instruction manuals and documentation that were initially included. This Return Policy does not affect any statutory rights that may apply to your purchase.

    Packaged software and games must be returned with their seal intact and must include all media and product keys. As a limited exception, software and game packages that have been opened may be returned during the return period if you
    are unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.
  6. Snake616 Win User

    KotOR2 unplayable on the 360

    IT IS BROKEN

    IT IS LITERALLY UNPLAYABLE

    What do your “terms of sale” say about selling me a broken product that I can’t do anything with??
Thema:

KotOR2 unplayable on the 360

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