Kinects stop working randomly, reboot fixes it

Discus and support Kinects stop working randomly, reboot fixes it in XBoX on Consoles to solve the problem; I know I'm not the first one to start a thread about it, but the others are locked. I have 2 xbox ones, both with Kinect. They both randomly stop... Discussion in 'XBoX on Consoles' started by EliteMike, Jul 12, 2017.

  1. EliteMike
    EliteMike Guest

    Kinects stop working randomly, reboot fixes it


    I know I'm not the first one to start a thread about it, but the others are locked. I have 2 xbox ones, both with Kinect. They both randomly stop working, occasionally they will come back on without a restart only stop working again. I've tried all the
    tricks suggested, I believe it's a software issue.

    :)
     
    EliteMike, Jul 12, 2017
    #1
  2. pd730
    pd730 Guest
    Kinect stops working randomly. Full Reboot fixes it

    Well, not sure how old everyone else's Kinect is, but had mine since launch. It was rebooting constantly (i.e. every day) and randomly (sometimes after 10 mins, other times it took 30 mins) for the past 3 weeks or so. Tried clearing the cache, clearing the
    alternate MAC address (www.reddit.com/.../kinect_keeps_restarting_itself_even_after), changing the power outlet, cleaning the air vents/fan,
    and finally factory reset (keeping apps and games). Nothing worked.

    Talked with support and they said I should exchange it since I have the extended warranty and have done every troubleshooting step. Exchanged it this past Saturday in-store and so far this new one has been working fine (3 days with no rebooting). The tech
    said he's seen that once before and exchanging the Kinect fixed it, that it doesn't seem to be a console issue.

    Hopefully that's not the case for everyone else, since the timing is certainly suspect for these issues, but I'd be curious to find out how long people have had their Kinect. Maybe 2.5 years is the failure point of a piece of it if used frequently (my wife
    and I do Xbox Fitness multiple times a week), so our Kinect is used a lot.
     
    pd730, Jul 12, 2017
    #2
  3. shortBlondejenn
    shortBlondejenn Guest
    Kinect stops working randomly. Full Reboot fixes it

    I just started having this problem last week. Its just turning on and off randomly... often the voice commands wont turn the xbox on becuase the kinect doesnt seem to have power??
     
    shortBlondejenn, Jul 12, 2017
    #3
  4. Enrico Troccoli Win User

    Kinect stops working randomly. Full Reboot fixes it

    I'm having the same problem and they asked me for 112$ to repair it...
  5. Malacath Win User

    Kinect stops working randomly. Full Reboot fixes it

    Same problem here. turns on and off randomly and sometimes wont come back on until I restart the console.

    Does anyone know if the cable is plugged into the back of the Kinect or if it is moulded into to back.

    dont want to pull at the cable to try and unplug and plug back in if it is molded.
  6. pd730 Win User

    Kinect stops working randomly. Full Reboot fixes it

    Yep, same problem here. Never had a problem before (Day One edition) and now twice in the last month it's shut off (during XBox Fitness of all things!!) and restarted by itself. It's also not hearing me as well anymore - reran the audio setup and it didn't
    make a difference, I'm yelling at it now to get it to listen. They messed something up.
  7. M Dunleavy Win User

    Kinect stops working randomly. Full Reboot fixes it

    I have been having this issue for the past few weeks. Like many of you I suspect it is related to the update. I have only had my Kinect since December.
  8. FwRudiger Win User

    Kinect stops working randomly. Full Reboot fixes it

    @ColonelBacon15 Have you checked to see if it needs cleaning out.? Thats all i did with mine and its been fine since.
Thema:

Kinects stop working randomly, reboot fixes it

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