Kinect turns itself on and off repeatedly

(I'm actually asking about this for a friend) My friend is having difficulty with her Kinect. The device seems to constantly turn itself on and off in a never-ending loop. Each time it powers back on, a message from the console appears saying that the Kinect
is ready to set up. When we go through the process, either

• The device turns off before we can finish, or
• We make it to the sound test. In this stage, the wavelike images are displayed on the screen, but there is no sound even with the TV volume up. On-screen there is an exclamation point and a message saying there was some kind of problem, and an option to try
  again.

These issues happened after unplugging everything, moving the console to a different location, and setting it all back up again (with no disc inside of course). We have tried the following to fix this:

• Unplug the Kinect and plug it back in
• Power cycle the console
• Plug my Kinect in instead of hers (to see if it's a Kinect-related issue)

None of these have solved the issue thus far. Any recommendations?

:)

 

Kinect repeatedly turns on and off and and off

Unfortunately, your only solution may be to purchase another unit. Good Luck!

 

Kinect repeatedly turns on and off and and off

Looks like it was a hardware issue the whole time. I exchanged my Kinect for another one at Gamestop and this one seems to be working fine. I streamed for several hours today and it stayed on the whole time.

 

Sorry to hear it. You should try contacting phone support for a little more assistance as what you've done already is about the limits of what we can help with here.

support.xbox.com/contact-us

But note that they may end up having you send in the sensor and/or the console for a warranty repair.

http://myservice.xbox.com/

 

I had a similar problem with my Xbox and the problem turned out to be my Skylanders portal plugged into the USB port. I'm guessing it was drawing too much power from the Xbox and shutting down the Kinect.

The solution was to just disconnect the portal. Hope this helps someone out there

 

Hey there XboxSteve100!

Thanks for posting! Keep in mind that due to the age of this thread, folks may not see your helpful suggestions. Feel free to post in any current threads. Thanks in advance!