Kinect Sesame Street TV SmartGlass

Discus and support Kinect Sesame Street TV SmartGlass in XBoX Games and Apps to solve the problem; This function has never functioned correctly from the start it seems. However when Win8 was released some people were actually able to get the... Discussion in 'XBoX Games and Apps' started by Tatersoup19, Sep 11, 2015.

  1. Tatersoup19
    Tatersoup19 Guest

    Kinect Sesame Street TV SmartGlass


    This function has never functioned correctly from the start it seems. However when Win8 was released some people were actually able to get the achievements to unlock for them. I didn't have Win8 but I do have Win10 currently and the SmartGlass app is once
    again not working whatsoever. Is there any chance this will ever be fixed or should I just forget about it?

    :)
     
    Tatersoup19, Sep 11, 2015
    #1
  2. An Xbox Dude
    An Xbox Dude Guest
    An Xbox Dude, Sep 11, 2015
    #2
  3. Shinnizle
    Shinnizle Guest
    Kinect Sesame Street TV - SmartGlass issue

    Hey Joust,

    It is frustrating. Although last night, a friend of mine who has similar problems with the game's SmartGlass achievements said she unlocked the playlist achievement by just playing a random clip (through SmartGlass of course). So that is what I did, and I did
    unlock the achievement. So 2 down, 1 to go.

    Now to answer your questions, the picture's auto-saving is indeed enabled in the options. My iOS version is 7.0.3, no pending updates, and I don't have any other SmartGlass-capable devices I could use (my Dad has an iPad, but it's the same exact model). I can
    try and see if I can borrow someone else's device at some point.

    Thanks for your input.
     
    Shinnizle, Sep 11, 2015
    #3
  4. Kinect Sesame Street TV SmartGlass

    Having the same problem. Also season 2 is unavailable. MS really needs to fix this game.
     
    KryptonicFusion, Sep 14, 2015
    #4
  5. Irixion
    Irixion Guest
    Microsoft ditched SmartGlass in favour of the new Windows 10 Xbox app. That being said, having your Windows account tied to SmartGlass and Windows 8/.1 cause the app not to function. I'm suspecting it has something to do with the App running in the BG, and
    not letting any other instances connect to SmartGlass.
     
    Irixion, Sep 15, 2015
    #5
  6. Tatersoup19
    Tatersoup19 Guest
    So everyone is just outta luck in regards to this ever working again then?
     
    Tatersoup19, Sep 15, 2015
    #6
  7. Hey, guys! SmartGlass is still an app that we support and are more than happy to help you guys get sorted out.

    I'd like some clarification here first. Can you explain what exactly is not working? Are you able to sign in at all? Are you getting any errors?

    Once we have that information, we can start from there.

    As for Season 2 of Kinect Sesame Street issue, we are aware of the situation, however we have no information to provide at this time. Once we do, we will post back in here for you guys about that specifically. Thanks!
     
    Misses Quinzel, Sep 16, 2015
    #7
  8. Tatersoup19
    Tatersoup19 Guest

    Kinect Sesame Street TV SmartGlass

    On both phone and PC (Win10) it will continuously try to load while a message shows "There's a problem starting this experience". It works just fine moving around everywhere else; it's just this particular game as far as I can tell.
     
    Tatersoup19, Sep 17, 2015
    #8
  9. Thanks, Tater! I want to make sure I'm understanding what you're doing here. Apologies for the redundancy, but I'm going to lay out steps that so I can make sure I've got what you're saying here.

    • You launch up Kinect Sesame Street on the 360.
    • You try to connect to your console via SmartGlass on your phone or PC.
    • It throws the error you're seeing.
    If that's correct, can you tell me what type of phone you're using, please, and the OS on it? If I got anything wrong here, I want to make sure that you correct me. Kinect Sesame Street TV SmartGlass :)
     
    Misses Quinzel, Sep 17, 2015
    #9
  10. Tatersoup19
    Tatersoup19 Guest
    Yes, as soon as I try to have smart glass communicate to the game it shows that message.

    I'm using an iPhone 5 but have tried an iPad as well as iPhone 4 and none have worked.
     
    Tatersoup19, Sep 17, 2015
    #10
  11. Thank you for clarifying! And what OS do you have on all of those? You should be able to find that by going into the Settings menu. Kinect Sesame Street TV SmartGlass :)
     
    Misses Quinzel, Sep 21, 2015
    #11
  12. Tatersoup19
    Tatersoup19 Guest
    iPhone 5 = 9.0

    iPad = 9.0

    iPod = 9.0

    PC = WIN10

    I don't have the iPhone 4 anymore.
     
    Tatersoup19, Sep 22, 2015
    #12
  13. Kinect Sesame Street TV SmartGlass

    Sorry about the delay, thank you for that information! I'm taking note of all this, and will let you know what our next steps are shortly. Kinect Sesame Street TV SmartGlass :)
     
    Misses Quinzel, Sep 25, 2015
    #13
  14. I checked in with the team that is looking into the Season 2 issues, and they believe the SmartGlass issue to be related to it. So they are aware of the situation, and once I have more information for you, I'll post back in here. Thanks for bringing this
    up! Kinect Sesame Street TV SmartGlass :)
     
    Misses Quinzel, Sep 25, 2015
    #14
  15. Hey, Tater! Sorry for the delay in getting back to you. I was still working with the teams for an update on the Smartglass portion of this.

    This game was officially decommissioned on October 12th, and we've made an announcement
    here. The ability to connect via Smartglass has been affected, and users will not be able to connect to Kinect Sesame Street because of this. Content streaming for this game has also been disabled.

    For more information, please check out our Decommissioned Online Services For Xbox Games page. Thanks for your patience while we got word back, and your understanding.
     
    Misses Quinzel, Nov 1, 2018
    #15
  16. An Xbox Dude Win User

    games for autistic children

  17. KryptonicFusion Win User

    Kinect Sesame Street TV SmartGlass

    Having the same problem. Also season 2 is unavailable. MS really needs to fix this game.
  18. Tatersoup19 Win User

    Kinect Sesame Street TV SmartGlass

    Yes, as soon as I try to have smart glass communicate to the game it shows that message.

    I'm using an iPhone 5 but have tried an iPad as well as iPhone 4 and none have worked.
  19. Tatersoup19 Win User

    Kinect Sesame Street TV SmartGlass

    So everyone is just outta luck in regards to this ever working again then?
  20. Misses Quinzel Win User

    Kinect Sesame Street TV SmartGlass

    I checked in with the team that is looking into the Season 2 issues, and they believe the SmartGlass issue to be related to it. So they are aware of the situation, and once I have more information for you, I'll post back in here. Thanks for bringing this
    up! :)
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Kinect Sesame Street TV SmartGlass

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