Kinect Nat Geo TV update -- Check here for more information!

Hey everyone!

We are sorry to hear about any inconveniences this may have cause. As BulgyDragonZord has stated above, Kinect Sesame Street TV and Kinect Nat Geo TV are no longer be available in the Xbox 360 Store and the services have been decommissioned. For more information
please check out our Kinect Sesame Street TV and Kinect
Nat Geo TV sticky posts. If you have another support related issue, please feel to create an new thread. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thank you for understanding!

This is the message I got from Xbox Support...not much help I'm afraid:

I have read your case notes and chat transcript and understand that you are having an issue with the NAT Geo TV service. Currently we have no issues being reported regarding the service not working.

For all our apps, we provide "best effort" support. It appears that you have already deleted and reinstalled the app which would resolved most issues.

Since the service depends on an approved TV provider, you may want to contact them to see if there is a problem.

Also you may want to contact NAT Geo TV support for a resolution to your issue:

To contact NAT GEO TV for assistance, please contact NAT GEO TV by sending an email to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** or by phoning 202-912-6500 .

Please review the following online information regarding this service and any possible solutions:

support.xbox.com/.../kinect-nat-geo-tv-setup

support.xbox.com/.../nat-geo-tv-setup

So, it appears that there is an update in this situation. Xbox has officially taken notice and has updated the
http://www.xbox.com/status page:

Kinect Nat Geo TVLimited

Hi Xbox members, are you having trouble trying to play videos on Kinect Nat Geo TV? We'll take it from here. Our team of engineers is engaged and working hard with our partner to find a fix. Thanks for being patient while we work. We'll update you as soon
as everything is ready to go again.

One other thing: I think there is some confusion between the Kinect Nat Geo TV app and the Nat Geo TV app. These are 2 different apps. The 1st app is a game (does not require Gold or a TV provider), while the 2nd app is a TV app (requires Gold and a TV Provider).

I purchased both the season 1 & 2 passes. I've successfully played all of the interactive episodes for season 1, and half of the interactive episodes of season 2.

I deleted the app & it's updates from the hard drive storage area, cleared the cache, restarted my xbox, and redownloaded the app.

As far as I know, a TV provider is not needed for this app (I've never been asked for one). At

support.xbox.com/.../kinect-nat-geo-tv-setup it says that you need an Xbox Live Gold Membership or an Xbox Live free account, at least 839 megabytes (MB) of available storage space, & a Kinect Nat Geo TV Season Pass. I have all 3. I've used the app with
no problems up until 3 or 4 weeks ago.

I did discover one part of the app that still works: Party Animals. I was able to play it, and even earn some achievements there. The interactive episodes and additional video content still don't work though