Kinect issues = Garbage Customer Service support

Ebony Vengence · Dec 22, 2014

I am simply so frustrated It make me want to just sell my X-Box one. I bought my system around Thanksgiving about 1 week later the Kinect stops working. When I call the Customer service line they tell me to send it back via their repairs center and I’ll
have it back in 10 days. I should have just returned it to Wal-Mart as it was still in the 30 day window. To make a long story short, I do not have my kinect back yet, They say it was shipped out back to me but went to an old address that I had on file.
Talked to a brain dead CS rep and her equally Brain Dead Manager who could not logically explain how it was they are saying my item is shipped but Fed ex shows no record of it. Resolution: Keep checking back with Fed ex to see if I can get it re-routed if/when
it shows up it could take up to a month. Ogh yea Manger said if item gets to address and they do something with it I am just out of a kinect they will not send me another one. This has got me hot!!!! Already getting my timelines and information together
to send to a lawyer.

:)

Hordie · Dec 22, 2014

Thanks Xbox for showing a ten plus year Xbox only gamer how you treat the people who spend grands on you!!!!!!!

Hi TECH N9NE MWC,

Sorry you're having issues with your console / controller. Was there something you needed support with, or did you just have a customer service issue? If it's just a customer service issue I would suggest reaching out directly to them using
this link. Unfortunately the support forums are only for support type of issues, and no one on these can address specific customer service issues.

ReedyAunt65260 · Dec 22, 2014

Xbox Preview Forum... problem.

I had various issues in Xbox and called to customer care support !! You Can also try
customer care .

Misses Quinzel · Dec 22, 2014

Hey there, Ebony. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

Misses Quinzel

Hey there, Ebony. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

XBF Brad A

Hello,

With controllers and consoles that become faulty that is the procedure for a repair is to send it in and get it fixed or replaced. If there is a Microsoft store near you, you can take it there and see if they will be able to assist you faster. As for speaking
with a higher up you will need to call back in and talk with a manager or supervisor that way. There are none here that have that ability.

Hope this helps.

Thanks,

Brad

ArmyNeal

You know, the 'customer service' they offer to their customers is pretty crappy, and I am very displeased.

You all should do MUCH better than this. $60 for a year and I get garbage support. Wonderful.

DayLoveBunny

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day

KaiyoOrganiz

Why there is no headset support because of garbage kinect!!!!!!!!!!!!!!!!!!!!!!!!!!

Kinect issues = Garbage Customer Service support