KINECT IS UNPLUGGED!?

So my Kinect is broken after a week of use. It is saying it is unplugged, when it is clearly plugged in, and I was asking Best Buy about it and they ignored me. The reason being that my mom went on a major cleaning rampage and tossed my receipt and with
out it, it is not their problem. I went through support and did everything it said except for request to get repaired but I do not have the $116 to get it repaired. I am in collage and I spent maybe 5 months saving just to buy the Xbox one and a couple of
games and will be a while to save enough to send it in for repairs. I loved the Kinect and the voice control was out of this world. Is there any way to fix this? PLEASE HELP ME!

:)

 

Kinect is unplugged

Im having the same issue. Microsoft customer support keeps handing me back and forth from place to place.

This is a nightmare.

 

Kinect is unplugged

Tried a 2nd Kinect sensor, appears to be a console side issue

 

If the Kinect is broken, there is no charge for repair through Microsoft (it should be under warranty till February 2015). Just register your console and select a repair. You can mail it in and they will ship it back repaired or ship a new one. Also best
buy can check under your phone number (if you gave it to them) to see when it was purchased and replace it without a receipt. You have to speak to a store manager directly to have them check this way.

Now try this in the meantime.. Hard Reset

Hold the power button for 10 seconds and let it power off. Once power is off, disconnect it from the power outlet or unplug from the back of the console for 30 seconds. Plug it back in and wait 30 seconds then press the power button. Give it time to boot
up about 2 minutes. See if this corrects the issues, if not, you may need to get it repaired.

 

Hi there unfortuneatly since the return to retailer is out, your only other option is when you have it send it in to microsoft for a replacement.