KINECT IS UNPLUGGED!?

Discus and support KINECT IS UNPLUGGED!? in XBoX on Consoles to solve the problem; So my Kinect is broken after a week of use. It is saying it is unplugged, when it is clearly plugged in, and I was asking Best Buy about it and they... Discussion in 'XBoX on Consoles' started by gunslingermat, Jan 19, 2014.

  1. KINECT IS UNPLUGGED!?


    So my Kinect is broken after a week of use. It is saying it is unplugged, when it is clearly plugged in, and I was asking Best Buy about it and they ignored me. The reason being that my mom went on a major cleaning rampage and tossed my receipt and with
    out it, it is not their problem. I went through support and did everything it said except for request to get repaired but I do not have the $116 to get it repaired. I am in collage and I spent maybe 5 months saving just to buy the Xbox one and a couple of
    games and will be a while to save enough to send it in for repairs. I loved the Kinect and the voice control was out of this world. Is there any way to fix this? PLEASE HELP ME!

    :)
     
    gunslingermat, Jan 19, 2014
    #1
  2. DAYWALKER7
    DAYWALKER7 Guest
    Kinect is unplugged

    Im having the same issue. Microsoft customer support keeps handing me back and forth from place to place.

    This is a nightmare.
     
    DAYWALKER7, Jan 19, 2014
    #2
  3. Bazajaytee
    Bazajaytee Guest
    Kinect is unplugged

    Tried a 2nd Kinect sensor, appears to be a console side issue KINECT IS UNPLUGGED!? :(
     
    Bazajaytee, Jan 19, 2014
    #3
  4. Jrocker23
    Jrocker23 Guest

    KINECT IS UNPLUGGED!?

    If the Kinect is broken, there is no charge for repair through Microsoft (it should be under warranty till February 2015). Just register your console and select a repair. You can mail it in and they will ship it back repaired or ship a new one. Also best
    buy can check under your phone number (if you gave it to them) to see when it was purchased and replace it without a receipt. You have to speak to a store manager directly to have them check this way.

    Now try this in the meantime.. Hard Reset

    Hold the power button for 10 seconds and let it power off. Once power is off, disconnect it from the power outlet or unplug from the back of the console for 30 seconds. Plug it back in and wait 30 seconds then press the power button. Give it time to boot
    up about 2 minutes. See if this corrects the issues, if not, you may need to get it repaired.
     
    Jrocker23, Jan 19, 2014
    #4
  5. Hi there unfortuneatly since the return to retailer is out, your only other option is when you have it send it in to microsoft for a replacement.
     
    SilentGamer895, Oct 31, 2018
    #5
  6. Too The Stars Win User

    Kinect unplugged

    Sorry you have the problem too. It's actually not too uncommon as I have found out. MS has not said what the problem is. I was hoping they would have a patch to download but have not seen anything. It's a defective kinect or a console hardware problem. I
    have called twice, long story short, I haven't been able to get shipping labels to return it. Post if you get anywhere. I will do same.
  7. DAYWALKER7 Win User

    Kinect is unplugged

    Im having the same issue. Microsoft customer support keeps handing me back and forth from place to place.

    This is a nightmare.
  8. Bazajaytee Win User

    Kinect is unplugged

    Tried a 2nd Kinect sensor, appears to be a console side issue :(
  9. SilentGamer895 Win User

    KINECT IS UNPLUGGED!?

    Hi there unfortuneatly since the return to retailer is out, your only other option is when you have it send it in to microsoft for a replacement.
  10. Jrocker23 Win User

    KINECT IS UNPLUGGED!?

    If the Kinect is broken, there is no charge for repair through Microsoft (it should be under warranty till February 2015). Just register your console and select a repair. You can mail it in and they will ship it back repaired or ship a new one. Also best
    buy can check under your phone number (if you gave it to them) to see when it was purchased and replace it without a receipt. You have to speak to a store manager directly to have them check this way.

    Now try this in the meantime.. Hard Reset

    Hold the power button for 10 seconds and let it power off. Once power is off, disconnect it from the power outlet or unplug from the back of the console for 30 seconds. Plug it back in and wait 30 seconds then press the power button. Give it time to boot
    up about 2 minutes. See if this corrects the issues, if not, you may need to get it repaired.
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KINECT IS UNPLUGGED!?

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