Kinect doesn't hear me when Xbox One is on

Since the latest update, no voice commands work when my Xbox One is on. I can still do "Hey Cortana, turn on the Xbox", but once it's on it doesn't work - done the Kinect Can't Hear Me and all that. Kinect version is 4.0.3917.0:7

The last update was April 1st, 2017 and under Language & Location, Language is set to English, Language Region is set to English (United States) and Location is set to United States.

Under Input Spoken Language is English (United States), but it's greyed out. But, as I said, "Hey Cortana, turn on the Xbox" works when the XBox is off but set to Instant On.

:)

 

Kinect doesn't hear me when Xbox One is on

Hey there Acid Rainman,

Sorry to hear about the issue with the Kinect Sensor not hearing you, give
this guide a shot and see if it helps out.

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Kinect doesn't hear me when Xbox One is on

Since the latest update, no voice commands work when my Xbox One is on. I can still do "Hey Cortana, turn on the Xbox", but once it's on it doesn't work - done the Kinect Can't Hear Me and all that. Kinect version is 4.0.3917.0:7

The last update was April 1st, 2017 and under Language & Location, Language is set to English, Language Region is set to English (United States) and Location is set to United States.

Under Input Spoken Language is English (United States), but it's greyed out. But, as I said, "Hey Cortana, turn on the Xbox" works when the XBox is off but set to Instant On.

 

I had the same issue. Turning the unit on by voice worked but thereafter any spoken commands resulted in Cortana telling me, "Rats, I can't hear you. It might be a mic problem." This made no sense because clearly it *could* hear me since it replied with
that statement every time I said, "Hey Cortana"! I resolved it by holding down the power button on the Xbox One to cause a hard reset. When I turned the unit back on, Kinect could hear me and Cortana could finally answer me.

 

Hey there Jose! If you haven’t already, please go ahead and make a new thread detailing the issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Thank you,

Diego

Xbox Forums