Killer Instinct Purchases locked to US region (I'm in Canada)

Discus and support Killer Instinct Purchases locked to US region (I'm in Canada) in XBoX Games and Apps to solve the problem; I'm having an impossible time trying to purchase DLC for Killer Instinct in Canada, recently released on Windows 10. This is my first time actually... Discussion in 'XBoX Games and Apps' started by KallinCR, Apr 8, 2016.

  1. KallinCR
    KallinCR Guest

    Killer Instinct Purchases locked to US region (I'm in Canada)


    I'm having an impossible time trying to purchase DLC for Killer Instinct in Canada, recently released on Windows 10. This is my first time actually using anything from the Windows 10 store, so it may not be a KI specific issue.

    Before I installed KI, my region on microsoft account was set to US, and so was my xbox live profile. I noticed when trying to purchase the in-app DLC that a microsoft dialog would popup, and had the region hardcoded to US, so I couldn't enter a Canadian
    credit card (TAKE MY MONEY MICROSOFT!!).

    I went ahead and switched my region to Canada on microsoft website (visited through profile link in windows 10 store), and also migrated my xbox profile to Canada. I was even able to successfully add my Canadian credit card to the microsoft account website.

    I went ahead and reinstalled Killer Instinct, hoping it would pick up these changes, but no luck. It still pops up a dialog when attempting to purchase DLC asking to add a payment method (paypal, credit card, something else..)., and the credit card country
    is locked to US.

    Anyone else having these problems? I would love to get in there and start mastering my c-c-c-combos!

    Cheers,

    -Kal

    P.S.,

    was directed here via this post:

    Killer Instinct seems locked to US for purchases

    :)
     
    KallinCR, Apr 8, 2016
    #1
  2. Temhotabot
    Temhotabot Guest
    DLC download probelm

    Since your account region and physical region do not match you will not be able to download or re-download that content as it is region locked. For region locked content to work you need to meet ALL of the criteria in order to gain access to it.



    Account Region+Game Disc Region+Physical Live in Region=ALL must match



    US+US+US=Access US+US+Canada=Denied US+Canada+Canada=Denied US+Canada+UK=Denied



    To get that content back again you would need to physically be in the account region, in your case the US.
     
    Temhotabot, Apr 8, 2016
    #2
  3. neil26581
    neil26581 Guest
    Killer Instinct day one dlc multi region?

    Hello does anyone know if the Game exclusive day one Killer Instinct Shadow Jago is region free and can be used on say a US account?
     
    neil26581, Apr 8, 2016
    #3
  4. Misses Joust Win User

    ATTENTION MODS

    Killer Instinct Ultra Edition is an add-on DLC. Killer Instinct is a free game. I'm afraid that purchase does not qualify as part of the promotion.
  5. Farscape247 Win User

    Killer Instinct Season 2 Ultra Edition GwG

    killer instinct ultra edition, this is for season 1 and includes killer instinct classic number 1, season 2 must be purchased.
  6. ngocphi Win User

    Help with billing address

    1 lets see ms points are region locked to the region they were purchased in so US ms points can only be redeemed on a US gamertag so canadian ms points will not work on a US account

    2nd generally you want to match your physical region with your account region

    this avoids problems like region locked content

    there is too many games to list that have that

    for example us blackops dlc cannot be purchased in canada

    3rd no the windows live id region does not affect the gamertag region

    at this time there is no migration option to canada or the us
  7. SurfaceMoney397 Win User

    Time to fight back!

    killer instinct? Achievements are locked behind a paywall, making it a demo, not a free game.
  8. x24hrs2livex Win User

    Purchase DLC

Thema:

Killer Instinct Purchases locked to US region (I'm in Canada)

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