Kids accounts

Hello T!

Please provide us with a few more details or information regarding your parental control settings issue. What error message/code does it tell you exactly. Which content is it that causes the error to occur? Please take a look at this support article for
steps on checking your Privacy and Online safety settings:
Xbox One online safety and privacy settings for parents and children

Hope this helps.

Thanks for reaching out!

Hello Caitlin,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, to link your children's accounts to your account, you must sign in to your Microsoft account in a web browser.

Once you're signed in, follow these steps:

Go to family.microsoft.com.

Sign in with the Microsoft account you want to use to manage your children's accounts.

Click "Add a Family Member."

Enter your children's account information, including their email address, name, and date of birth.

Click Next".

Read the terms and conditions and click "I accept."

Click "Send" to send an invitation to your children.

Your children will receive an email with a link to accept the invitation. Once they accept the invitation, their accounts will be linked to your account.

If you are receiving an error when creating your children's accounts, there may be a problem with your Internet connection. Make sure your Internet connection is stable and that you have enough bandwidth to create Microsoft accounts.

Source: https://support.microsoft.com/account-billing/4a07b974-8103-16ad-6ea2-46549ca19e03

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Sorry for late reply

In that case, log into the adult account that has control over the Family Group.

After that, Select Profile & system > Account > family Once thee, choose your child account Gamer tag Next, go to Privacy & Online Safety -> Xbox Live privacy -> View Details & Customize.

Or you can do that from the website; by signing into the adult account
here. Then Choose your child account Gamer tag . then Select either the
Xbox One/Windows 10 Online Safety tab or the Privacy tab. and update the settings that you want to change.

Hope it helps.

Hello;

Is your account set as a child account in a family group ?

Yes

There isn’t a family subscription to Game Pass at the moment, but you can utilise the ‘Home Console’ option where you designate a console for everyone to use (so you don’t need to be signed in) and then you (as the game or subscription owner) can use any console you choose. Even at the same time.

More details can be found here:

https://support.xbox.com/en-gb/help/hardware-network/console/my-home-xbox

Hope that helps.