Kicking me out/lagging in multiplayer games

Hey there,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.
  

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hi fivebuckets,

Most microwave ovens operate at the 2.4 GHz range, which is the same frequency as most wireless signals. If your Xbox is connected via wireless, that is most likely the problem. Is your wireless router in the same room as your microwave? If it is, try
moving your wireless router closer to your Xbox and further away from your microwave. If you can't, you could also try changing the channel on your wireless signal to see if that improves.

I hope that answers your question.

Almost the same problem happened with me. I have 2 Xboxes in the same house. If I was on mine and then the other one signed onto LIVE, it kicked me out of the game I was in and lagged me out of my party. After that, it was fine, but everytime the other Xbox
signed on, it would still lag me out.

I had done a power cycle also and unplugged every part of the router and xbox and unplugged from power supplies. It didn't help my friend but he went through to xbox support and ran through a few other things with a helpful lady and now is back online but
thanks for the suggestion and your help!

Kind regards

Sounds like your router/modem needs a good reboot. Unplug it for a minute or two then plug it back in. May help significantly.