Keyboard problem

Are you able to navigate on your main dashboard using the keyboard though? Does it function when not on the game? Because if not, then there must be a problem with the keyboard itself. Try using a different keyboard as well to isolate the problem.

Oh no, I mean the actual keyboard in the Xbox, the digital one

It might be a bug. Best to report that

https://beta.support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

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This could be any issue from regional settings, to your keyboard having an issue, trying hooking the keyboard to an actual PC and try doing it. If it does the same thing than it's the keyboard, if not than its the xbox.

Hello and welcome to the Microsoft Community!

According to your feedback, you are experiencing an issue where the game character stops moving when you press other buttons while playing a game with random movement.

First of all, you may need to check if this is the original setting of the game.

You can ask your friends if they have the same problem when playing the game.

If not, you can try to go to the official website of the game.

Look for the developers of the game, as the problem only occurs when you play the game.

So you can contact the game's development department

We hope you find this information helpful!

Kirito|Microsoft Community Support Specialist