Keyboard locked on xbox

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

The issue can be with the Xbox or the keyboard itself. Please perform a powercycle on your console first by following the steps below:

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"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

is there not an option for caps lock on the on screen keyboard you can highlight and press 'A' on?

There have been some misleading answers in this thread, so I'm going to recap the current state of mouse and keyboard support before locking this thread:

• You can use a keyboard on the dashboard for navigation, as well as text entry where supported;
• You can use a USB keyboard, or a wireless keyboard where it is paired with a USB dongle you can connect to the console. Bluetooth, or other non-dongle wireless connections, are not supported;
• Minecraft is currently the only game with mouse and keyboard support;
• There are no announced plans to roll this out more widely;
• If you want to support the idea of mouse and keyboard support on Xbox One, you can do so on
  the Xbox Feedback site;
• Using any kind of adaptors or other equipment that allows the use of a mouse and keyboard in games that do not expressly support it is against the Xbox Live Code of Conduct and Terms of Use and puts you at risk of a suspension or even a ban from either
  the game, the Xbox Live service, or both.

And with that, I'm going to go ahead and lock this thread.

...then press the <Caps Lock> button on your pc / laptop keyboard once.

I mean that i have the 100% of an achievement and still locked. Damm smarthphone keyboard xd