Key not working

There is a possible issue with the license of the game. It is also possible that the Windows Store needs a reset to clear the Store cache. To resolve your concern, you may perform the following solutions on your PC:

Solution 1. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

Solution 2. Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

Solution 3. Re-register the Windows Store to refresh and update the licenses of the games and apps that you installed on your computer.

1. Press the Windows key + X on your keyboard.
2. Open Command Prompt (Admin).
3. Paste the following command: PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
4. You should see a progress bar that re-register the Windows Store on your computer
5. Restart your computer for the changes to take effect.

If the issue persists, we suggest that you reinstall the game to manually update it.

Hello Daniel Camilleri,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand how important it is to you so you can start playing the game, however the error says it was already redeem. Let us see how we can help.

Before we proceed any further, we would like to set your expectation that here in community forum, we do not have the tool to check and verify gift code or redeem code if what account it has been redeemed. What we can do is to provide information related to your concern or point you to the dedicated support team where you can get the desired resolution.

Here are the things that we can suggests

1. If you have other account, it is possible that it was redeemed to the account that was signed with the device. You can check it from order history.

2. You can contact back the reseller where you bought the game code or contact our live support channel.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi,

As this is a Games for Windows LIVE issue, you'd want to make this post in the Games for Windows LIVE Technical Support
forums here.

Try to call xbox phone center or go to xbox.com and chat with the specialists they will help you for sure!

plasea , help i want product kep too

all friend