Kein Upgrade auf Microsoft Jigsaw Premium [Translation: No upgrade to Microsoft Jigsaw Premium]

Beetle410 · Apr 8, 2017

Hallo, Ich kann kein Upgrade bei Microsoft Jigsaw,auf Premium mehr ausführen.

Es kommt dann die Meldung:

Upgrade auf Premium

Für dieses Konto besitzen Sie bereits ein aktives Premium Upgrade, welches am 10.06.2016 abläuft. Klicken sie auf den untenstehenden Knopf um auch dieses Gerät zu aktualisieren. (Sie müssen nicht erneut bezahlen)

wenn ich dieses dann bestätige kommt folgende Meldung:

Anderen Artikel auswählen

Dieser in-App-Kaufartikel ist in Microsoft Jigsaw nicht mehr verfügbar.

Hilfe was ist denn nur los

[Translation: Hi, I can not upgrade to Microsoft Jigsaw, run on Premium more.

Then comes the message:

Upgrade to Premium

For this account, you already have an active Premium Upgrade, which expires on 10.06.2016. Click on the button below to update this unit as well. (You do not have to pay again)

If I confirm this then comes the following message:

Select another item

This in-app purchase item is no longer available in Microsoft Jigsaw.

Help what is only going on]

:)

ROGERCORNELL · Apr 8, 2017

not able to upgrade to premium

Im not able to upgrade to premium in Microsoft Jigsaw, does anyone have this problem?

xedrat · Apr 8, 2017

new computer no puzzles

I bought a new computer then logged into microsoft jigsaw. It let me log in but my puzzle collection is gone and so is my premium upgrade. WTF ?

Misses Quinzel · Apr 11, 2017

Hey there, Beetle!

I'm sorry to see any issues upgrading to Premium in Jigsaw! I know this might sound a little redundant, but have you uninstalled and reinstalled the app already? This could resolve the issue that's happening.

If you have tried that, and are still getting the message, please post back with screenshots of the messages. We'll want to dig further into it with those.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Hey there, Beetle!

I'm sorry to see any issues upgrading to Premium in Jigsaw! I know this might sound a little redundant, but have you uninstalled and reinstalled the app already? This could resolve the issue that's happening.

If you have tried that, and are still getting the message, please post back with screenshots of the messages. We'll want to dig further into it with those.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

David Reid-Smith

The solution above DOES NOT WORK..

I also can NOT upgrade for Premium for Microsoft Jigsaw.

I seen it happen in the past too so I gave up trying to fix it .

I was able to purchase 1 month last month but now that it expired.. I CAN NOT extend it or get Premium access.

At this moment.. Microsoft Jigsaw is GARBAGE and needs better support or a fix from Microsoft.

WPAK

Web translation:

When you click Microsoft Jigsaw Play, you can not play because it has a monotonous landscape image

I was enjoying the Microsoft jigsaw game. When the above image is displayed, "Please upgrade M. Jigsaw Premium to stop advertising"

Response:

Hi there,

please try uninstalling the app, restarting the PC and then install the app again to see if that makes any difference.

Let us know the results

DWayneStaples

Based on Gary Hugo's comment, I tend to think that the problem is in Microsoft's programming. I'm currently having problems with Jigsaw and Sudoku freezing for several seconds or a minute or more while the upgrade popup repopulates. I also assume, if I
were to upgrade to premium, the problem would promptly disappear.

VickiGrisdale

I am not trying to buy Premium I am trying to upgrade as I have been able to do in Mahjong Solitaire and Jigsaw games,

Kein Upgrade auf Microsoft Jigsaw Premium [Translation: No upgrade to Microsoft Jigsaw Premium]