Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

Discus and support Keeps saying "Urgent" "Your billing needs to be updated" even when updated. in XBoX Rewards & Social to solve the problem; Twitter told me to post on forums so I am. Want my rewards please. 35a1d6f7-492e-4b4c-8742-c5199dd1ac5b Discussion in 'XBoX Rewards & Social' started by Dvale7150, Nov 2, 2016.

  1. Dvale7150
    Dvale7150 Guest

    Keeps saying "Urgent" "Your billing needs to be updated" even when updated.


    Twitter told me to post on forums so I am. Want my rewards please.

    :)
     
    Dvale7150, Nov 2, 2016
    #1
  2. MissyQ
    MissyQ Guest
    It appears you've found a glitch in the system.

    Ghoulish, they do care about their players! Contact Support about this. The Billing departement are super helpful and will get you sorted out if it's saying your payment options need to be updated.
     
    MissyQ, Nov 2, 2016
    #2
  3. Twisted1987
    Twisted1987 Guest
    Updated billing

    updated both my billing information and still says there's a problem. Please help.
     
    Twisted1987, Nov 2, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

    Hello dVALE11,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 3, 2016
    #4
  5. XBLRewards8 Win User

    Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

    Hello dVALE11,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards3 Win User

    It keeps saying Billing needs update when all is true

    Hey Phantom. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
  7. VELCO 555 Win User

    Call of Duty MW

    WHEN THE GAME STARTS ITS STATES THAT A UPDATE IS NEEDED AND A RESTART. THE NEXT MESSAGE SAYS UPDATED COMPLETED SUCCESSFULLY. BUT WHEN YOU START THE GAME AGAIN ITS KEEPS SAYING UPDATED NEEDED AND RESTART. THIS KEEPS HAPPEINING AND THE GAME NEVER STARTS .
    ITS LIKE A LOOP'

    STILL HAPPENING
  8. XeaMn Mc Win User

    How long does take to receive game pass gift from friend

    My friend gifted me a fortnite starter pack from xbox Microsoft store and I got no email or even xbox chat message I need help I wanna claim it urgently before the next update
  9. LukeMQ Win User

    Xbox Series X controllers have input issue but Xbox One X controller works perfectly

    Searching on the internet I've found post from other users that have this issue or similar, a lot of people, and it's clear that this is a software issue related to the previous OS updates. This need an urgent update.
Thema:

Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

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