Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

Discus and support Keeps saying "Urgent" "Your billing needs to be updated" even when updated. in XBoX Rewards & Social to solve the problem; Twitter told me to post on forums so I am. Want my rewards please. 35a1d6f7-492e-4b4c-8742-c5199dd1ac5b Discussion in 'XBoX Rewards & Social' started by Dvale7150, Nov 2, 2016.

  1. Dvale7150
    Dvale7150 Guest

    Keeps saying "Urgent" "Your billing needs to be updated" even when updated.


    Twitter told me to post on forums so I am. Want my rewards please.

    :)
     
    Dvale7150, Nov 2, 2016
    #1
  2. MissyQ
    MissyQ Guest
    It appears you've found a glitch in the system.

    Ghoulish, they do care about their players! Contact Support about this. The Billing departement are super helpful and will get you sorted out if it's saying your payment options need to be updated.
     
    MissyQ, Nov 2, 2016
    #2
  3. Twisted1987
    Twisted1987 Guest
    Updated billing

    updated both my billing information and still says there's a problem. Please help.
     
    Twisted1987, Nov 2, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Keeps saying "Urgent" "Your billing needs to be updated" even when updated.

    Hello dVALE11,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 3, 2016
    #4
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Thema:

Keeps saying "Urgent" "Your billing needs to be updated" even when updated.