Keep getting this error code when trying to remote play

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

Hey there,

Are you getting an error code when you're trying to play online? If you are, that will help us a lot. Please post back with the specific issue, the specific error message, along with the error code (error codes look similar to 0x00000000 or XBOS-0000).

Keep us posted!

Hi Timothy. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues with Xbox Remote Play.

What happens when you try to use Remote Play? Are you seeing a blank screen? Are you receiving any error messages or error codes? If so, please provide them.

Did you try any troubleshooting steps before contacting us?

Yep, same thing has been happening to me. It worked just until this month, and now I just keep getting error messages when I try to remote install from the Gamepass mobile app.