Keep getting disconnected from XBL.

Hello, I've had the XB1 since Christmas and the connection hasn't been great, e.g. on ghosts it often took a minute or two to find the profile details ect. This was when I was using the virgin media suoerhub at up to 30 MB/s. The connection only had 1 bar
of signal so I bought a netgear wifi range extender which just made the connection worse - I took it back. I phoned virgin media as people often complained of problems with their superhubs to see what they could do. I got a new deal with the newer superhub
2 and up to 60Mb/s. Yesterday, I set up my new superhub and activated my new speed. All my devices work well with a strong connection reading 61MB/s on a speed test. The XB1 is a fair distance from the router so I use a wireless connection. With the superhub
2, I have the choice of 5hz or 2.4hz with the 2.4 being better for range and 5 being faster. The XB1 picks up two bars of 2.4Hz and one of 5Hz but after trying both, the connection in games is the same. The only problem is every 5 minutes or so I loose connection
to xbox live but then can connenct straight away. No other device has thie problem and it didn't exist when i had he standard superhub. I'm wondering maybe the XB1 is faulty as I can still return it. Please help.

What Country/State/Province do you live in? UK

Modem brand & model number: Netgear superhub 2

Router brand & model number: Netgear superhub 2

Wired or wireless: Wireless

Things you have tried: Resetting router, port forwarding, manual network settings on xbox

Is UPnP Enabled? Unknown

Do you have a NAT error? If so, what is your NAT type? N/A

Any Error Codes you encounter: N/A

Who is your ISP?(Internet Service Provider): virgin media

:)

 

Keep getting disconnected from XBL

Hey Bazooka, no problem--we're always happy to help out. Okay, so the first thing I'd like to try here is resetting the network hardware, to see if that allows you to connect. You can reset your modem and router by unplugging power to both for about
15 seconds. When restoring power, plug the modem in first, and then wait for all of the lights on the modem to come up. When those are all active, plug in the router. Once those lights are flashing normally, go ahead and run a LIVE connection test on the console.
Please let me know how it goes!

 

Keep getting disconnected from XBL

This has been happening ever since the update of the dashboard, it seems. When I'm connected to the wireless and in a game, Netflix, or Hulu, suddenly things will stop and eventually it will tell me that I either lost connection to XBL or that I need to
sign up for an account. When I try to sign back in it won't work. The only way to get things working again is to reboot the Xbox.

What Country/State/Province do you live in? USA/California

Modem brand & model number: Ambit U10C018

Router brand & model number: Linksys WRT54GS













After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 0021

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 0015 - 10F0

Q: 8007 = 0435

T: Wireless

D: 68.105.28.11, 68.105.29.11

S: WPA2

C: 1

 

Try running the Multiplayer Connection test. You most likely have some form of NAT causing issues.

With the SuperHubs you will most likely need to enable port forwarding or UPnP if it is not on already.

If UPnP doesn't do it. Try forwarding ports 3074, 3075 on both udp and tcp. Make sure that the IP Address that they are forwarded to match your Xbox.

If after the portforwarding you are still having issues look for a setting called IPSec passthrough and turn that on.

I have seen a few threads from users with HomeHubs experiencing similar issues. We got them up and running with a mix of portforwarding and IPsec passthrough.

 

Sadly, even after all that it still disconnects mid-game

 

Have you tried a wired connection? Wireless interference can cause all sorts of issues. Is it only COD that is effected? Or are other games effected as well?

 

Isn't possible for me to do this and yep its all games

 

Run the Detailed Network statistics test. It looks like you most likely have weak wireless. Try moving some stuff go wired at least once so we can narrow it down to either internet or wireless.