Keep being locked out of my account

Hi David,

I have filled in every possible section on the recovery form and yet it is still being rejected.

Xbox support is not working because:

1. the virtual bot is useless for this specific issue

2. I cannot have a call with someone as I need to sign into my account prior to the call which I obviously can't do

3. there is no email address to contact

I am still looking for other ways to contact someone, however, this forum is the only thing I've found so far.

There is nowhere on the recovery form to actually explain my situation. It is just for my details.

Thanks,

Will

If you have two step verification enabled where it sends a verification code to your phone number than unfortunately the recovery form wont work for you. It says so right on the form.

That being said when you first setup 2 step verification it would have provided you with several backup codes (meant for this exact sort of situation) and it would have told you to save those codes in a safe place.

Did you save those backup codes? If you did then you can enter one of those in place of the code it says it is sending to the phone number. If you didnt save those codes then unfortunately your account would be completely unrecoverable. Those backup codes are your absolute last resort for regaining access to an account in this sort of situation.

Hi David,

I have filled in every possible section on the recovery form and yet it is still being rejected.

Xbox support is not working because:

1. the virtual bot is useless for this specific issue

2. I cannot have a call with someone as I need to sign into my account prior to the call which I obviously can't do

3. there is no email address to contact

I am still looking for other ways to contact someone, however, this forum is the only thing I've found so far.

There is nowhere on the recovery form to actually explain my situation. It is just for my details.

Thanks,

Will

Hello William H, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you are experiencing problems with your Xbox account. Please remember that I am an independent advisor and do not have access to your data or your account.
However, I will help you recover your account.

First make sure the recovery data you provide on the form is correct and up to date. This includes your alternate email address and recovery phone number. If the phone number associated with your account no longer exists, try using an alternate email address to receive recovery messages.

If you have additional information that can help prove your ownership of the account, such as console serial numbers, game purchase dates, specific purchase details, etc., be sure to include these details on the recovery form or mention them when contacting . with technical support.

If your previous attempts to recover your account have been rejected, I would recommend that you keep trying and repeatedly contact Xbox Support. It may take time and effort, but you don't give up easily. Insist that you need to access your account and explain your situation in detail.

Remember that only Xbox Support has access and authority to help you with account locked and recovery issues. They will be able to guide you through the process and provide you with the necessary assistance to recover your account.

Best regards.

Greetings, whatspeakyou85. Thank you for bringing your question to the forums. If you have already spoken to phone support about this, I would recommend following up with them if they have not gotten back to you after the time frame they mentioned. Unfortunately
we are unable to assist with billing issues over the forums. However, phone support should be able to provide assistance with this issue.

I'd have to google the exact error code, but the last 2 support reps told me it was a billing lock due to lots of payment detail changes, so whenever I try to purchase anything, add a points card, renew my subscription, or anything else regarding money I
get said error code.