Kauf im Microsoft Store "ausstehend"[Purchase in Microsoft Store "pending "]

Caerical · Mar 11, 2019

Hallo liebe Community,

ich hoffe, ich bin hier richtig.

Ich habe gestern eine Bestellung im Microsoft Store aufgegeben und direkt per giropay bezahlt.

Das Geld ist vom Konto runter, nach etwa 30 Minuten habe ich eine eMail mit dem Betreff "In Ihrer Microsoft-Bestellung wurden Artikel storniert." erhalten.

Nun bin ich mittelschwer verwirrt, denn einerseits habe ich vergleichsweise viel Geld gezahlt und irgendwas stimmt nicht.

Andererseits ist die Ersparnis gegenüber einem Technikmarkt nicht derart groß, dass ich die Geduld aufbringen möchte.

Hat jemand dieses Problem schon gehabt oder kann mir irgendwie weiterhelfen?

Viele Grüße

[Translation - Hello dear community,

I hope I'm right here.

I placed an order in the Microsoft Store yesterday and paid directly for it via giropay.

The money is down from the account, after about 30 minutes I received an email with the subject "In your Microsoft order, items were canceled. ."

Now I am severely confused because on the one hand I have paid a comparatively large amount of money and something is wrong.

On the other hand, the saving compared to a technology market is not so great that I want to show patience.

Has anyone had this problem before or can I help me somehow?

Regards]

:)

WPAK

bWeb translation:

Purchase in the Microsoft Store "pending"

Hello dear community,

I hope I'm right here.

Yesterday I placed an order in the Microsoft Store and paid directly via giropay.

The money is down from the account, after about 30 minutes I have an email with the subject line "Articles were canceled in your Microsoft order."
receive.

Now I'm a bit confused, because on the one hand I paid a lot of money and something is not right.

On the other hand, the savings compared to a technology market is not so great that I would like to muster the patience.

Has anyone had this problem already or can somehow help me?

many Greetings

Response:

Hi there

be sure to check what it shows at the transactions on
http://account.microsoft.com

it might show the cause for the cancellation, if it does not or if the reason is unclear then feel free to contact Xbox Support via Phone or Support Chat at
http://support.xbox.com/contact-us

They should be able to look into the issue and hopefully help you fix it.

Let us know the results

XBF Ezra G

Hi Gunduin,

Thanks for your post. If you've submitted a refund request it can take up to 72 hours to hear a response on the status of your request. If you've received an email, be sure to respond to it, your response will go directly to a refund agent who is ready to
assist.

Please keep us updated.

CausedJeans3197

Es war das Spiel Unravel Yarny Bundle.

Der erste Kauf über den Microsoft Store wird in der Historie nicht aufgeführt.

Nur der zweite Kauf ist zu sehen.

Ich habe Transaktionsdetails, die ich Ihnen zukommen lassen kann.

[Translation-It was the game Unravel Yarny Bundle.

The first purchase through the Microsoft Store is not listed in the history.

Only the second purchase can be seen.

I have transaction details that I can send you.]

zeroice007

Assuming it was purchased thru microsoft then contact microsoft support team. If it was purchased elsewhere possibly a store then take it back with your receipt. Im assuming it was from the microsoft store.

oenson

Ich habe mich heute beim Support gemeldet. Ich habe das Geld für den Kauf im CH/Store umgehend auf mein Microsoft Konto rückerstattet bekommen und gehe mir jetzt das Spiel als DVD im Handel kaufen ... Mircrosoft mal ganz unkompliziert und kundenfreundlich!

Kauf im Microsoft Store "ausstehend"[Purchase in Microsoft Store "pending "]