карта оплаты [Translate] Payment Card

Hello


мишамиша_937!

Thanks for reaching out to Xbox forums support.

I understand that you're having issues trying to redeem a code.

I would suggest setting up a call back from Xbox Customer Support so that they can check the status of the code that you're trying to redeem and to make sure everything is okay with your billing information. (Follow the steps below to set up a call-back)



Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know how it all works out!

Felix

Xbox forums support

Web translation:

payment card

Hello. I bought a Microsoft Point Xbox 100 from you yesterday. I can't activate it via the console. I can't do it through the PC either, what should I do ???

Response:

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at
https://account.microsoft.com/ and after that try redeeming the code on both xbox console and via xbox.com/redeemcode If it is still not working properly please use

http://support.xbox.com/error-code-lookup to search for any steps regarding the errorcode you are receiving. If nothing is found then specify the full actual error message (and errorcode) you are receiving when trying to redeem the prepaid code they can
help to determine a possible cause. Side note: Do not post any prepaid codes etc on the forums

Оксана, вам необходимо добавить новую карту и сделать ее основной по платежам и только потом вы сможете удалить утерянную карту.

Больше информации вы найдете
здесь и
здесь.

[Translation - Oksana, you need to add a new card and make it the main one for payments, and only then can you remove the lost card.More information you will find here and here.]

Hello Oksana83,

Thank you for posting on the Xbox forums. In order to remove the payment instrument from a subscription, you must

turn off auto renew first. If the payment instrument does not want to be removed after turning off auto renew, we recommend reaching out to the
Xbox support team. Be sure to let us know the results!

Здравствуйте, необходимо удалить кредитную карту из способов оплаты.

[Translation: Hello, you need to remove
a credit card from the
payment options.]