Kann spiel nicht instaliren [Translate] Can't install game

Hey
levlight7,

There's one more thing I'd suggest trying... try performing a Soft console Factory
reset on your console [DO NOT KEEP MY GAMES AND APPS] by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [DO NOT KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in and reinstall your games and apps.

Let us know if your game works after performing this action.

Felix

Xbox forums support.

es ist nicht an der konsole und ich habe es digital gekauft

[Translation - It is not on the console and I have bought it digitally]

es funktionirt nicht hier ist ein video dazu (man sieht die maus nicht):

https://www.youtube.com/watch?v=nJviKo29vTs&feature=youtu.be

[Translation - It functional not here is a video to go with it (you can't see the mouse):

https://www.youtube.com/watch?v=nJviKo29vTs&feature=youtu.be]

Hello
levlight7!

I would suggest contacting an Xbox Live support agent by following the steps below. The agent would be able to look into your account and confirm that you do own the license of the game on that particular account and walk you
though some troubleshooting steps.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Hello
levlight7!

Is your game a digital game or a hard disc game?

Can you try to install it from the Xbox console Store?

Let us know!

Felix

Xbox Support