Just trying to put money on my sons X-Box account!! Microsoft store support will not...

Hi, sorry this going on. I cant help with that matter but I can give you an alternative solution. In the future you can purchase an xbox gift card and it can be used to buy games, add ons, gold, etc. It can be purchase at most retailers. Here's a link
regarding xbox gift card and again I hope everything works out for you. https://support.xbox.com/en-US/billing/prepaid-codes/types-of-prepaid-codes

Hey there pamiam3333,

Sorry to hear you have run into this problem while attempting to add currency to your sons account. When you do try to add currency to your sons account is there any error messages that are coming up? If there is please let us know so that we can see what
we can provide on our side.

Being that this is the forums we are very limited to the support we may provide, for best assistance it would be best to reach out to
Xbox Support as they would have the proper tools to handle this issue.

I hope this helps.

After 2 calls and 1 2 1/4 hr chats to XBox support and waiting for a couple of days, it is working again. You were right! Thank you for your help. Problem resolved~!

Thank you for the suggestion. That is a band aid which I applied today, but i am a solution focused individual that will not quit until I find a way to get this resolved or they give me a sensible explanation for the problem. They are making me feel like
a criminal. I have never had a lack of faith in Microsoft, but that is beginning to change.

Any other community feedback?

Hi pamiam3333,

Thanks for updating us with your replies. As previously stated by my fellow XBF member and the Ambassadors, you would need to contact Xbox Support directly, not the Microsoft Store support personnel as that is a different department that doesn't handle
Xbox billing inquiries.

I recommend to contact Customer Supportfor further assistance.

Try this:

Log into Support.Xbox.com

Scroll down, Click Contact Us

• Step 1: Choose a category- Billing & accounts
  
• Step 2 : Ask us a question - select See other options
  
• Step 3: Pick a Topic - Select Payment & Billing
  
• Step 4: Show Contact Options
  
  Click Request a Call from Support. It will show you how long the current wait time is for your call back from Xbox Support.
  

This will help schedule a call back from Customer Support. If the option to select to request a call is not immediately available, then switch topics until it does so.

Give this a try and let us know the results.

I hope that this helps you a bit more.