Just renewed a 12 month Xbox live gold subscription but can't play online

Just remove your account from the console and then reinstall, should be good to go after that.

Hey there Applesauser!

Sorry to hear that you're dealing with this issue.

I would suggest that if you haven't already, to try and remove and redownload your account as outlined in

How to add or remove a Microsoft account on Xbox One.

When you get a chance, give that a shot and let us know how that helped.

Thanks for reading!

Hello there fellow gamer,

We understand that you're experiencing an issue concerning the Xbox Live membership as you're attempting to play online but you're not able to play or use specific online services.

There was an active
service alert earlier, we
recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

I did both of your suggestions but the problem still persists

its a green xbox live gold 3 months card so i can't use it to buy games in game purchases???

You can't buy games or in game purchases with a 3 Month Gold membership card.

But even if you have a subscription, you can redeem the card, and the card will "pause" your renewal payments for 3 months, and after the 3 months of the gold card are over, you start paying normally for your subscription again.

So just redeem it on your account, and you save 3 monthly Gold payments. And even if you have a longer subscription (like a 12 month subscription), it will "push back" the next renewal payment for 3 months.

So for example, if your next renewal were in November 2019, and you redeem the 3 Month card, you'd have to pay for the next subscription renewal in February 2020.