Just purchased Witcher 2 for 360 off the windows store and getting error 0x803f8001 on xbox one

NoSolutionz · Dec 15, 2017

Hopefully I can get some help and clarification about what the heck is going on here.

I just purchased the digital copy of witcher 2 off of the Microsoft store under my account. The game shows up as ready to download on my xbox one. However, when I try to launch the game it gives me the following error:

"Do you own this game or app? If you have a game disc.. yadayada - Error Code: 0x803f8001."

I've tried resetting, hard restarts, clearing caches, full factory resets of the console (loosing all my downloads in the process), and yet this error keeps occurring.

The troubleshooting guides on the internet don't do anything but suggest that I've stolen this game, somehow am not logged in to my account, or suggest doing the resets (which I have done to no avail).

The game is listed under my purchase history and by every measure appears to be connected to my account.

I have no idea why this error is occurring after a simple purchase, and I'm even more confused as to why there seems to be no clear solution online.

Any assistance or insight would be appreciated.

:)

EliTeGaMeRTriCK · Dec 15, 2017

Xbox 360 Game on Xbox One

Hi,

i just got Black Ops 1 for Xbox 360 on the Xbox Store, i can download it on Xbox One but cant start the game and got Error "0x803f8001", i have ni disk, i just bought it in Store.

Can anyone help me?

Becerikli · Dec 15, 2017

Can Not Download Portal: Still Alive

Actually it seems it's not just Portal. I'm getting the same error (error code 0x803f8001) on all Backward Compatible games on Xbox One at the moment.

CrazY1985 · Dec 15, 2017

Best thing to do is to contact official support here:
http://support.xbox.com/contact-us

They should be able to help you.

NoSolutionz · Nov 2, 2018

Best thing to do is to contact official support here:
http://support.xbox.com/contact-us

They should be able to help you.
Click to expand...

Thank you for the response.

I redownloaded yet again along with my entire library (again) and the issue has seemed to resolve overnight.

NoSolutionz

Best thing to do is to contact official support here:
http://support.xbox.com/contact-us

They should be able to help you.

Thank you for the response.

I redownloaded yet again along with my entire library (again) and the issue has seemed to resolve overnight.

CrazY1985

Best thing to do is to contact official support here:
http://support.xbox.com/contact-us

They should be able to help you.

MateusFontana

Try the solutions provided in the articles below.

https://www.minitool.com/news/windows-store-err...

https://appuals.com/windows-10-store-error-code...

Kayrissy

Hi Nicky,

Just do one or all of the following to see if it works.

AaronAsh

Hey there,

Codes for Halo Wars: Definitive Edition are no longer sent out for purchases of Halo Wars 2: Ultimate Edition. Now, anyone that purchases Halo Wars 2: Ultimate Edition digitally will automatically receive the game digitally. Try checking your Windows Store
library (or your 'Ready to install' list on Xbox One) to see if the game shows up there! Be sure that you are signed into the account that originally redeemed the code, as well.

To find your library on the Windows Store, click your profile picture in the upper left corner of the screen within the Windows Store. Keep us posted!

I can see Halo Wars DE in my Windows Store library, however trying to install it gives an error once it tries to acquire a license (error code is 0x803F8001). I have already had a lengthy chat session with support over that error, and they said the error
was due to my not having a license for Halo Wars DE, and that I had to come here to get the code for Halo Wars DE sent to me.

Just purchased Witcher 2 for 360 off the windows store and getting error 0x803f8001 on xbox one