Just one simple question...

Discus and support Just one simple question... in XBoX on Consoles to solve the problem; Hello, why do have to send my Xbox One the third time to the repair center within two months? The last repair is about two weeks ago. Now the WLAN... Discussion in 'XBoX on Consoles' started by Willy Goergen, Nov 15, 2015.

  1. Willy Goergen
    Willy Goergen Guest

    Just one simple question...


    Hello,

    why do have to send my Xbox One the third time to the repair center within two months?

    The last repair is about two weeks ago. Now the WLAN module of the box seems to be broken. I also got a message from the system software that the console has to be sent into the repair center again. I just discovered this today.

    No, i don't want no extended exchange. Why isn't it possible to simply send me a device that functions properly within standard exchange?!? Is it for for me as customer still acceptable to send my fresh repaired Xbox after two weeks i received it back to
    the repair center after i already had done this two times before? I don't think so.

    The problems with my Xbox One last for two months till now. I had to have contact to the support for several hours because of many reasons.

    I got wrong information from support. Instead of informing me about that the employee thought it would be better to forget about it. Maybe will forget about it too?

    The support was not able to simply get my adress. I spelled it letter for letter two times. Not even then it was captured correctly.

    Tracking IDs are not communicated to the customer. When i ask for it at the phone the support can't answer the question because they have massive access problem with their system. Not only one time, many times.

    Is this some kind of sick joke?

    I used to like my Xbox. Hopefully i get some help or feedback here. I'm not convinced that the next standard exchange will apply correctly. Although i think that someone has to look into this. And last but not least i'm massively frustrated.

    I'm from Germany an had to deal with the German Xbox support. Remebering that, please excuse some eventual misspellings.

    Greetings

    willy

    :)
     
    Willy Goergen, Nov 15, 2015
    #1
  2. A Blue Illusion
    A Blue Illusion Guest
    One simple question...

    Exactly what these last 2 posts said... You can't come in here and post in a rant, all bent out of shape from frustration and then expect anyone here to "learn some tolerance". Well, you can, but you'll get called out on it and rightfully so.
     
    A Blue Illusion, Nov 15, 2015
    #2
  3. HMT83-6051B272-4D8E-4C50-A49A-EE01ED7E921C
    HMT83-6051B272-4D8E-4C50-A49A-EE01ED7E921C Guest
    One simple question...

    DuFFuL, sorry, didn't see your post! ... As mentioned above, I'm now waiting on my fourth router, and as has been pointed out, the NAT is something to do with my end (ISP, modem, router, whatever) so I will eventually get it right. Just frustrating having
    to go through all this stuff time and again when I just want to get online with friends!
     
    HMT83-6051B272-4D8E-4C50-A49A-EE01ED7E921C, Nov 15, 2015
    #3
  4. Zero Divided Win User

    One simple question...

    if you log into your router and check the WAN IP address (the IP your router is getting from your ISP) and if it starts with 10.x.x.x, 172.x.x.x or 192.x.x.x then it is pretty much a clear sign that your ISP is doing NAT. also when you know what IP your
    ISP is handing to your router, you can also get on your computer go to whatismyip.com or ipchicken.com and see if they are the same, if they are the same then you do have a public IP address and your ISP is not doing NAT, if they are different then they are.
  5. EnenDaveyBoy Win User

    One simple question...

    Set up port forwarding and you won't have a strict nat
  6. PhDPeddler Win User

    One simple question...

    Hello HTM83,

    When you get time please look over the rules of the forum.

    Link: http://forums.xbox.com/xbox_forums/forum_faq/f/6/t/515277.aspx

    Also, if your have internet issue I would try asking some questions here:

    Link: http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4267.aspx

    Thanks for your time and if you have any question feel free to send a PM,

    Peddler
  7. disc frolf Win User

    One simple question...

    I assure you the problem is on your end, I have two ones set up at my house and i can have them both online playing together at the same time while only paying for the digital game once both consoles can access it and play together
  8. A Blue Illusion Win User

    One simple question...

    Exactly what these last 2 posts said... You can't come in here and post in a rant, all bent out of shape from frustration and then expect anyone here to "learn some tolerance". Well, you can, but you'll get called out on it and rightfully so.
Thema:

Just one simple question...

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