Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to...

Discus and support Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to... in XBoX on Consoles to solve the problem; I recently moved from Canada to the US and now I can't upgrade to Game Pass due my current subscription in the Canadian store. Is it possible to change... Discussion in 'XBoX on Consoles' started by Beat Bot 3000, Oct 11, 2020.

  1. Beat Bot 3000
    Beat Bot 3000 Guest

    Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to...


    I recently moved from Canada to the US and now I can't upgrade to Game Pass due my current subscription in the Canadian store. Is it possible to change the subscription over to the US store, or do I have to cancel and resubscribe in the US?

    :)
     
    Beat Bot 3000, Oct 11, 2020
    #1
  2. youssefmohamed7 Win User

    Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to Game Pass?

    In this case you would need to cancel the sub from the old region and re-sub again from the MS store in your region for you to be able to upgrade to Game Pass.
  3. L4c3rd4 Win User

    Cant upgrade Xbox subscription after emigrating, any ideas?

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey ScottDaniels4, how are you today? Hope you're well.

    ScottDaniels4, that's because your current subscription is from UK, in that case, you would have to wait for it to expire or cancel it, and then subscribe again, on your new region. Because, since you moved to Australia, and your current subscription is from UK, you will not be able to upgrade using the Australian region. Both subscriptions regions, must match in order for you to upgrade.
  4. Smwutches Win User

    I purchased gamepass but it was the wrong one, went to upgrade it and was charged the full amount a second time.

    In order to get a refund on the initial subscription, you would have had to cancel it and refund before upgrading it. If you upgraded it, then it would have been canceled in order to do the upgrade and if you cancel/refund now, you'll lose both subscriptions.
  5. Nursemorph Win User

    Game Pass Ultimate not recognising my Xbox Live Gold subscription

    I am sure I recall (I am not 100% on this though) that if you buy Live Gold from a specific region, you can only upgrade it in that same region. If you then move to another region, it doesn't work (presumably to stop people buying cheaper codes from different regions etc).

    I believe you would need to cancel the original subscription and then start a new one in the new region to be able to then upgrade.

    BEFORE cancelling, wait for someone else to confirm what I said...as I noted, I am not 100% sure
  6. Jonathan Hayton Win User

    You currently have a subscription for another region. If the subscription still doesn't work after changing, contact customer support.

    But I have moved country since I originally subscribed to Gold and I have set my region to the Netherlands on both the XBox and my microsoft account I can't see a way to change my region just for Gold subscription
Thema:

Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to...

Loading...

  1. Just moved regions, do I have to cancel my Xbox Gold subscription in order to upgrade to... - Similar Threads - moved regions cancel

  2. Region Files dissapearing in Minecraft world after faulty move

    in XBoX on Windows
    Region Files dissapearing in Minecraft world after faulty move: So a couple of years ago for some reason or another I moved a Minecraft world out of the saves folder, and if I can remember correctly I moved it into another World's folder. Now I want to go back...

  3. I have game ultimate I redeemed under US region but I moved to Mexico. Can I redeem...

    in XBoX Games and Apps
    I have game ultimate I redeemed under US region but I moved to Mexico. Can I redeem...: I have game ultimate I redeemed under US region but I moved to Mexico. Can I redeem Microsoft Rewards Mexico and redeem UGP Reward? 1dc00df4-e160-4ba9-84e1-976be25c1f6a

  4. There’s a problem completing your move right now. Please check the Region Change Support...

    in XBoX on Consoles
    There’s a problem completing your move right now. Please check the Region Change Support...: How do i change From US to South Africa i havent done anything on this acc before can one help me out? c7e90fa4-d192-4e84-8b7f-631eb2d6f2ce

  5. Child account cannot move to new region and account will be locked soon

    in XBoX Accessibility
    Child account cannot move to new region and account will be locked soon: I recently moved with my young son from UK to Australia. I was able to change my Country / Region via https://account.microsoft.com/profile and migrate my Xbox profile via...

  6. Unable to redeem Game Pass code and cannot move Xbox account region.

    in XBoX on Consoles
    Unable to redeem Game Pass code and cannot move Xbox account region.: Hello, I am trying to redeem an Xbox Game Pass ultimate code, and I've tried on both Xbox and PC but I keep getting the following error: Change your Microsoft Store regionThe region in which you...

  7. I can not move my region account

    in XBoX on Consoles
    I can not move my region account: Hello, the problem is that I can not change my account of region currently my account resides in Spain but I need to change the region before it could be changed but now it does not give me the...

  8. Move with XBOX One - Region migration

    in XBoX on Consoles
    Move with XBOX One - Region migration: I moved from France to the UK 12 Months ago - Up-dated my address and payment method but never managed to migrate the region in the account migration page. Every time I get a French message...

  9. Can't move to new region, please help!

    in XBoX on Consoles
    Can't move to new region, please help!: I created the account 23 days ago, and I havn't move to another region yet, so what makes it impossible for me to move my xbox live account?? b8514796-0532-4daf-ac1c-b380ff34e15a

  10. There’s a problem completing your move right now. Please check the Region Change Support ...

    in XBoX on Consoles
    There’s a problem completing your move right now. Please check the Region Change Support ...: PLEASE NOTE: I LIVE IN CANADA SO I AM ASSOCIATED WITH CDN CURRENCY. Heya Guys! So im a very variety sized gamer i have been an xbox gamer for an extremely long time, At christmas of this year i...