Just heard on yahoo Microsoft is going to make the whole Xbox console into a service!

I hate this idea either way.

[quote user="AdriiiXx"]I'm sure that the email and the password are correct because if I try to log in in the email using the same password it accepts me, but not when I try to accept the terms of use.. (my parents' mail is a @yahoo one, is that a problem?)[/quote]

Your parent's email being a Yahoo! Email is not really a problem.

But from the sound of it, the email wasn't made a Live ID account yet.

Let me explain:

The Xbox Live service authenticates users by the "Microsoft Account" (or formerly Live ID).

The username for this Microsoft Account "looks like" an email address.

If you use Microsoft services like Hotmail/Outlook, Live.com and the likes, the username that looks like an email, is in fact an email on the Live service.

If you use a third party email like Yahoo, Gmail, other freemail services or your own domain, then these email adresses are
NOT YET a Microsoft Account.

In order to resolve that, your parents have to go to
https://signup.live.com and make their Yahoo Email a Microsoft account.

REMEMBER! When your parents create a Microsoft Account with their Yahoo Address, that this Microsoft Account is a
SEPARATE account from the Yahoo Service. While the Microsoft Account Username
LOOKS LIKE the Yahoo Email, it is just a string of characters, that resembles the Yahoo Address, but has no connection to the Yahoo email otherwise.

This means that the Password can (and should be) different from the Yahoo Email.

Additionally, if the Yahoo Email should get deleted, the Microsoft Account with the Yahoo email will
continue to exist!

--

So to sum it up: Your parents need to
create a Microsoft Account with the Yahoo Email first.

I have tried, no one to contact at yahoo. So started a new account with gmail.

so i have changed my account with microsoft but on the xbox it keeps asking for password for the yahoo account.....

Be aware, that if you used your Yahoo email to sign into a Microsoft Account, the Microsoft Live service will create an account with a username that looks like your Yahoo email, but is completely separate from the Yahoo email.

So you "just" need to recover the Microsoft Account password.

However, if your only security fallback for sending a reset confirmation is that one Yahoo email, and you don't have access to your Yahoo email anymore, then you're probably out of luck.

Make sure to always keep several fallback emails and phone numbers on
https://account.live.com/Proofs/Manage and keep them up to date when you change mobile phone numbers and emails.

Sign into your Microsoft Account that you currently use, and check if the Yahoo email is still there as a sign in alias. Set your currently used email as your primary alias.

If the Yahoo Email is not the primary alias, you are actually using two separate Microsoft Accounts.

Even if you don't know the password for the Yahoo Address, you should still be able to use your Microsoft Account, as the Yahoo Email is just a username for the Microsoft service and has no actual connection to your Yahoo Mail. So even if you don't have
access to your old Yahoo email, you should still be able to sign into your Microsoft Account with the Yahoo Mail as username.

If you still have access to your Microsoft Account with the Yahoo Email, you should change the primary sign in alias to your current email.

After exhausting every option with xbox AND microsoft, YAHOO had better customer service and came through for me.