Just dance 2017 gold edition

Discus and support Just dance 2017 gold edition in XBoX Sales and Promo to solve the problem; so I purchased in store the just dance 2017 gold edition on xbox one and redeemed the 3 month code for unlimited access on 12/25/16. It went through... Discussion in 'XBoX Sales and Promo' started by Xantro2008, Dec 28, 2016.

  1. Xantro2008
    Xantro2008 Guest

    Just dance 2017 gold edition


    so I purchased in store the just dance 2017 gold edition on xbox one and redeemed the 3 month code for unlimited access on 12/25/16. It went through and I logged in today 12/28/16 for my kid to play and its saying I no longer have access to the just dance
    unlimited subscription. Why did I only receive it for 3 days when the game and voucher clearly state 3 months?

    :)
     
    Xantro2008, Dec 28, 2016
    #1
  2. DNApalindrome
    DNApalindrome Guest
    Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

    I have recently purchased Just Dance 2017 Gold Edition, and I cannot access my 3 month subscription to Just Dance Unlimited as advertised with the product. I have already redeemed the code that came with my game, and I still cannot access Just Dance Unlimited.
    Clearly others are having the same issue: Buy Just Dance 2017® Gold Edition - Microsoft Store
     
    DNApalindrome, Dec 28, 2016
    #2
  3. iiamit
    iiamit Guest
    Haven't received my 3 months subscription when buying Just Dance 2017 Gold

    I have purchased the gold edition of Just Dance 2017 but have never received the 3 months Unlimited! subscription.

    Your online support chat agents (two...) sent me here. Any help would be highly appreciated.

    Reference # from support: 1363522682
     
    iiamit, Dec 28, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    Just dance 2017 gold edition

    Hey there!

    While Just Dance 2017 is sold through the Xbox Store, we do not have the ability to support Just Dance Unlimited as that is a 3rd party subscription service. The best route to take in this scenario is to reach out to our friends over at

    Ubisoft Support     for further assistance with your membership.

    Please feel free to keep us posted!
     
    Mister Beep, Dec 29, 2016
    #4
  5. Mister Beep Win User

    Just dance 2017 gold edition

    Hey there!

    While Just Dance 2017 is sold through the Xbox Store, we do not have the ability to support Just Dance Unlimited as that is a 3rd party subscription service. The best route to take in this scenario is to reach out to our friends over at

    Ubisoft Support     for further assistance with your membership.

    Please feel free to keep us posted!
  6. Mister Maka Win User

    just dance 2017

    Hey there LU2005.

    Is it possible you were signed in with a different account when you redeemed the code? If it's stating that it's already been used I'm afraid we aren't able to offer another code.
  7. TuftedLizard547 Win User

    Missing pass for Just Dance 2017 Gold

    All right, so far that's 45 minutes on chat support with Microsoft Billing and Xbox Support, plus 20 minutes composing / posting the above, plus another two days waiting for your reply (no email yet, from anyone).

    Does this seem likea reasonable way to support your customers? Just asking.

    -TuftedLizard
  8. Mister Beep Win User

    Missing pass for Just Dance 2017 Gold

    Hey TuftedLizard,

    This content is automatically provided in-game, and is not sent out as a code. Since this is a 3rd party subscription service that should have been automatically added, you may need to contact Ubisoft Support for further assistance as we are unable to grant
    the subscription. Please feel free to let us know how it goes!
  9. Mister Beep Win User

    Cannot access 3 month Just Dance Unlimited subscription with Just Dance 2017 Gold Edition

    Hey DNA,

    Thanks for posting! For this specific issue, you will need to reach out to Ubisoft Support for further assistance. This content should be provided in-game, and unfortunately we're unable to add subscription time to a 3rd party subscription service. Please
    feel free to let us know how it goes!
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Just dance 2017 gold edition

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