Just clicked through to accept code for ultimate game pass with BT and it doesn't show on...

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I'm happy to help you today.

Make sure that your redemption has been applied correctly and appears in your purchase history by following this link

https://account.microsoft.com/billing/orders/

If the redemption does not appear, try redeeming the code again at this link

https://redeem.microsoft.com/

I hope the instructions were clear, I will keep an eye out for any questions you may have.

Greetings.

Just for clarification, when you say that you were "already on a 3 month game pass" I assume that you are referring to Game Pass Ultimate. Is this correct?
Did BT give you codes for Game Pass Ultimate, or did they give you Game Pass for PC, or Game Pass for Xbox?

Think it was game pass not ultimate and BT was game pass ultimate 6 months, it currently says I'm on gamepass ultimate. when I click on Manage it takes me too a page too log into my BT or EE and on going to my bt it says ends june 2022, Im positive the gamepass i was on was too run out 24th december. something don't add up. All accounts ie xbox app microsoft account were logged into email addy i use for bt, most likely will work out fine, just the xbox app telling me it ends in february, but that xbox app is pretty buggy at the moment. on WIn 11

Just for clarification, when you say that you were "already on a 3 month game pass" I assume that you are referring to Game Pass Ultimate. Is this correct?
Did BT give you codes for Game Pass Ultimate, or did they give you Game Pass for PC, or Game Pass for Xbox?

Thanks for that.

When I login to the Xbox subscriptions page under game pass it just shows that it's managed by BT, to see the expiry date I then have to click the link which takes me to my BT account which is showing the expiry date as next July

Hello staffy50,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Thanks for bringing this concern to our attention. We know it is important for you to continue your subscription with Xbox Game Pass Ultimate and paid through BT internet. Let us check on this together so you will get back to gaming.

Based on your first screenshot you have a monthly subscription that would end this December 15, 2022. To have a better understanding, we would like to further isolate your concern.

1. In that case, may we ask when did you first sign up for the Xbox Game Pass?
   
2. How long were you should be paying this subscription for Xbox Game Pass?
   
3. May we know how long have you been seeing Xbox Game Pass Ultimate on your Bill?
   
4. Are you a BT Broadband user? Or was this Xbox Game Pass Ultimate subscribe through BT Broadband? If not, would you mind telling us the details?
   

We found a support article from BT Community that provides details regarding the offer of Xbox Game Pass Ultimate. Should you need to check on this, please click here: Xbox Game Pass Ultimate on BT Broadband - BT Community.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community