Just Cause 2 on Xbox One - No shadows

So I've got a very odd problem.

I just downloaded Just Cause 2 to my Xbox One (I bought it used) and for some reason, no shadows are rendering anywhere in the game. I tested it on 360 to make sure I wasn't mistaken, and very very noticeable, just imagine the game with no shadows, that's
how it looks, and even without the shadows it still doesn't keep a consistent framerate.

Typically while driving you'd have trees and buildings and poles and car casting shadows on the road. The game is not rendering any of these shadows, it makes it look terrible, it reminded me of playing GTA San Andreas on an ancient laptop with the shadows
turned off. Trees kind of look like their just floating on the ground, ect, not having shadows kills any immersion, it just looks stupid.

Is this a problem with my console? I've also had some issues playing Bad Company 2, the game almost seemed slower and with a lower framerate than the 360 version at times. In BF4, I was in a jet in a Gulmond Railway map (or whatever it's called) and while
flying over the map the game slowed to like 10fps for second or two and it looked pretty awful. BF4 Campaign though seems to be working flawlessly, and it's the only actual Xbox One game i've played on it so far.

I did a full factory reset when I got it, it's a 500GB original XB1 version.

Thanks.

:)

 

Xbox one JC2 Shadows not showing up

So I've got a very odd problem.

I just downloaded Just Cause 2 to my Xbox One (I bought it used) and for some reason, no shadows are rendering anywhere in the game. I tested it on 360 to make sure I wasn't mistaken, and very very noticeable, just imagine the game with no shadows, that's
how it looks, and even without the shadows it still doesn't keep a consistent framerate.

Typically while driving you'd have trees and buildings and poles and car casting shadows on the road. The game is not rendering any of these shadows, it makes it look terrible, it reminded me of playing GTA San Andreas on an ancient laptop with the shadows
turned off. Trees kind of look like their just floating on the ground, ect, not having shadows kills any immersion, it just looks stupid.

Is this a problem with my console? I've also had some issues playing Bad Company 2, the game almost seemed slower and with a lower framerate than the 360 version at times. In BF4, I was in a jet in a Gulmond Railway map (or whatever it's called) and while
flying over the map the game slowed to like 10fps for second or two and it looked pretty awful. BF4 Campaign though seems to be working flawlessly, and it's the only actual Xbox One game i've played on it so far.

I did a full factory reset when I got it, it's a 500GB original XB1 version.

Thanks.

 

Just Cause 2 / Missing shadows since last update

I noticed since the last update for Just Cause 2 in late 2017 that the shadow effects for every kind of object are missing.

Also some other lighting effects worsend.

It would be really kind of the Xbox Live Support to fix this issue.

 

Thanks for reaching out and letting us know!

We've passed this information along to the proper teams to look into this further. Thanks for your patience while they investigate.