Just bought and tried to open Overwatch but it tries to update and then says error. Help

I have xbox live gold, a good connection with a open nat and all my other account are fine, but the account I purchased games on(battlefield v, overwatch) won't go online. Privacy is set to adult setting but I still cannot play and get the stuff I was supposed
to either. It's just that one account, and I tried going to EA but it wont even let me login with xbox because my "microsoft/xbox account has a error". I really need help but the xbox support wait times are just horrendous.

Edit*

I already tried reinstalling, and powercycle, doesnt work

Are you hard wired or wireless

I tried both wired and wireless(wifi) and both does not work for some reason, tried to log in to ea with my xbox acc for battlefield v, but it just says theres a error with your xbox account and doesn't let me in. I tried linking and unlinking battle net accounts
for overwatch and it doesn't work either. This is a Microsoft account problem, a serious one. My privacy settings are set to adult(it didn't change on the web so I had to do it through xbox for some reason)

I will use the phone support and I will check out that link, thank you.

Is there no one I can actually speak to in person? Go somewhere to prove my ownership?

BeadyTunic62 hey there



This page
HERE should hopefully help you to recover / remember your forgotten email address (Microsoft Account) or password.



If the problem is due to forgetting your Microsoft Account and the above page does not help, then you will need to contact Phone Support. After providing them with your gamertag, they will
go through some security questions with you to prove that you own the account. Once they are satisfied that you have ownership of the profile, they will release the email address to you.



I hope this helps.

Many thanks,

Cloud



EDIT: Ninja'd

Hello There,

BeadyTunic62 We are unable to help with issues of password resets or changing parental e-mail's. You will need to try
to reset the password, if that does not work, please try to fill out the account recovery form here.

If you don't have access to either of these options, you will need to contact the Microsoft Account team here. You
May Have To Phone Support Up Regarding This Issue, Thank You Very Much For Your Understanding In This Matter,

As previously stated, we have absolutely no control over resetting passwords or changing e-mails Or Recovering Information For You,

Unfortunately 12 year olds don't consider things like this when they get their first xbox and set up their account. But again thanks for the help.