Just bought a game named HUNTDOWN but the game freezes at one of the opening screens

The only other thing I can recommend at the moment is to do a soft factory reset of the system, meaning when you go in to do a factory reset select the option where you keep games and apps and see if that works

Hey there Joao P R possa,

Thanks for reaching out to the Forums for advice on how to deal with this situation effectively. I can totally understand how this could definitely be disheartening for anyone to deal with. I suggest trying the steps outlined in our support pages entitled Troubleshoot
game issues on Xbox One and Troubleshoot digital game issues on Xbox One.

When you get the chance, give those a shot and let us know if that helped. I know there are some steps you have already tried, but bear with us and give the others a try.

Hope this helps.

Thanks for reading!

Nothing from Screen Freeze tool helped. No error codes, just the opening screen, sometimes 5 seconds, sometimes 1 minute., with or without game inserted.

I just bought madden haven't tried playing it yet and it's not a bad disc it freezes at the loading screen and I've put in every single one of my other games and they are working fine!!! 65$$$ for this!?!??!

A bit late to the party but I'm having the same freezing issue. I just bought the Titanfall XBox One bundle. The Titanfall game was a digital download and it keeps freezing after about ~7 minutes of gameplay. It starts off with the audio going bad and then
i get a freeze/black screen. I'm thinking it has to do with the digital downloaded games on the store.