Just bought a game, it says that the order has been declined, but the money have been withdrawn

I just ordered Call of Duty : Black Ops 3 Launch Edition, it says that the order has been declined but the money have been withdrawn from my card.

please can you help me ?

:)

 

Did not recieve what I purchased

I purchased a pack from in-game NHL 2014, I did not recieve the pack but the money has been withdrawn from my account. How do I get what I bought, or how do I get back my money? Thanks in advance

 

Bought a game, but havent gotten it.

Hey guys.

I just bought Borderlands 2 for the awesome price of 9 dollars, and I can see that the money has been withdrawn from my account, but I have no idea where the game is. I checked my download quoue and my personal game library, but nothing's there.

Am I missing something?

 

Sorry to hear it. Unfortunately we cannot help with billing issues on the forums. Give phone support a call and they can help out with this.

If you live in North America dial 1-800-469-9269

 

When did you make the purchase?

Have you tried checking the item again in the store to see if you can now install it?

If you check account.Microsoft.com, it will show all the transactions on your account, double check on there that is has completed the purchase to take the money.

If is shows it went through but you cannot download the game, give Xbox Support a call, they will be able to check your purchase history and hopefully get that fixed.

US/Canada: (800) 469-9269

UK: 0800 587 1102

 

It says that it has been declined but it shows the paying information, and no i still can't download it and it says buy and it shows the price.

 

Fnordy, then please do as Onyx and IRB have suggested and call Phone Support. Unfortunately there's nothing we can do for you here on the forums.

The numbers for North America and the UK are above. If you live elsewhere, try here:
support.xbox.com/contact-us

 

Thanks for adding in the extra number Maxen, Onyx and I must have posted at the same time didn't see his reply.

 

Thank you all for trying to help, i'm going to try to contact the support if anything happens i'm going yo keep you updated.

 

Tank you everyone who tried to help, it turned out the problem was from the bank, my money was pending this is why i couldn't see it in my bank account and Xbox have declined the purchase.