just bough xbox s

Hello there @jerrydunlop, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully if it's missing any. I would like you to go through
the following steps to perform a quick power cycle.



I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still receiving a black screen, I would like you please to kindly follow the instructions below to physically reset your console:



- Turn off the console unplug all the cables then re-plug them back again.

- Click on the "Bind" and "Eject" buttons at the same time after 10 seconds click the home "X" button just once without letting go of the two buttons. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your
screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps". I hope this helps resolve your issue!

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.


In case both troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.



The link: https://support.xbox.com/en-US/help.../system-update-solution/offline-system-update





Kind Regards

Stay safe, and happy gaming!

Any Reply from Xbox Ppl? I just bough the game and have this issue, is the only game that crash. Fix?

i now just bough episodes 4 and 5

OR pay the *** $10 dollars for one month. you seriously cant just buy it? Lol i just bough 9 months worth of xbox live for about 30 dollars on black friday.

Same thing just happened to me. No reason why. I've had Xbox Live for like 9 years now... blows my mind that they would do this to a loyal customer.

I just bought an Xbox One, just renewed my XBL in November, and bough Battlefield Premium... wow.