Juegos físicos a digitales[Translation-Physical to digital games]

Hi Enriquerios7,

Thanks for reaching out to the forums. We see you have a question on digital media. You would need to purchase the digital copies. There is no way of converting these games.

Thanks,

Brad

Buenos días XaviDark,

¿Que versión de Xbox One tienes? ¿El juego es en físico o digital? ¿Y solo te ocurre con este juego?

Por lo que indica este error, dice que no posees la licencia del juego para poder jugarlo. ¿Tienes iniciada sesión con el usuario que posee ese juego?

[Edit - Translation] - Hello XaviDark,

What version of Xbox One do you have? Is the game physical or digital? And it only happens with this game?

From what this error indicates, it says that you do not have the license to play it. Are you logged in with the user who owns that game?

Hello AlejandroBriones Bustamante,

Thank you for your post. When you purchase a game digitally on your account, the game license is specifically tied to your account. This means that on which ever console you sign your profile on, you will have access to download, install, and play the game.
For more information, please check out this page:
Buying digital games on Xbox One FAQ.

I hope this helps!

Salve, purtoppo non è possibile scaricare la versione digitale di un gioco se si è acquistata la copia fisica.

[Translation-Hello, you can't download a digital version of a game if you've purchased the physical copy.]

Buenas noches. Trata de ir en el Xbox a la nube y desinstalas el juego digital. Luego usas el físico y deja que baje la información que necesita. Espero puedas resolver tu situación.

Goodnight. Try to go on the Xbox to the cloud and uninstall the digital game.
Then you use the physical and let the information you need go down.
I hope you can solve your situation.