JUEGO DIGITAL

Hey there Erick!

Sorry to hear that you're dealing with difficulty trying to launch and play Gears of War 4.

Seems like from what you're saying that your game is crashing again and again. If that is the case, it may be best for you to go ahead and try the troubleshooting steps here on our support page entitled "My
Xbox One game won't start or freezes during gameplay".

When and if you get a chance, give those steps a shot and let us know how they helped in resolving the issue.

Thanks!

Hello,

It sounds like you have a corrupted download. You may need to uninstall the game entirely and then reinstall it on the console itself instead of the hard drive.

Hello

We sorry about you are experiencing this unwanted issue, some other users as you are having this crashing of a game.

Meanwhile this became fixed we recomend you to fully quit the game before open other games or apps, the following link will show you how.

https://support.xbox.com/en-US/xbox-one/apps/how-to-close-xbox-one-app-or-game

Another thing you can do is explained in the following link:

https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

Let us know if these sugestions fix your issue, or if you need more assistance?

buen día

¿Ha realizado un reinicio completo o un ciclo de encendido presionando y manteniendo presionado el logotipo de xbox hasta que se apague, esperando 30 segundos antes de volver a encenderlo?

[Mod Translation: Good morning have you done a full reset or a power cycle by pressing and holding the Xbox logo until it turns off, waiting 30 seconds before turning it back on?]

Intenta cancelar la descarga o desinstalar, y vuelve a intentarlo. Si no funciona prueba con un reinicio o un reinicio avanzado (aquí el link con los pasos de como hacer un reinicio avanzado).

https://beta.support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console