Join Game Pass - Blank screen following Windows Security PIN prompt

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to reset your PIN by following the steps below:

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.

2. On the Enter your password screen, type the password for your Microsoft account and then select Next.

3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select the text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and security codes

4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.

5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.

You can check this link for your reference: https://support.microsoft.com/en-us/windows/tro...

Try opening an elevated command prompt (click Windows icon bottom left of screen....start typing "command prompt"...clik run as administrator on the option that appears) and typing the following in the window that appears:

sfc/ scannow

That will scan your system files for errors etc and attempt a fix.

Is FH5 the only Game Pass game you are having issues with? I only ask as FH5 can be very troublesome for PC users

If your User account login with Microsoft account then follow the below steps:

1. Select the Reset password link on the sign-in screen. If you use a PIN instead, see PIN sign-in issues. If you're using a work device that's on a network, you may not see an option to reset your password or PIN. In that case, contact your administrator.

2. Answer your security questions.

3. Enter a new password.

4. Sign in as usual with the new password.

I hope this will help to reset your Windows password.

I'm sorry to hear that you're facing issues with your HP desktop and the PIN setup. It sounds like you've already tried some troubleshooting steps, but let's go through a few more potential solutions:

1. **Restart the Computer**: Sometimes, a simple restart can resolve minor glitches. Restart your computer and see if the issue persists.

2. **Use Password Instead of PIN**:
- If you're unable to set up or use a PIN, try using your password instead to log in.
- If you've never set a password, you can try leaving the password field blank and pressing Enter to see if that lets you log in.

3. **Remove and Add the PIN Again**:
- Go to the "Settings" app by pressing the Windows key and clicking on the gear icon.
- Navigate to "Accounts" > "Sign-in options."
- Under "PIN," click on "Remove" to remove the existing PIN.
- Restart your computer.
- After restarting, return to the same "Sign-in options" section and click on "Add" to set up a new PIN.

4. **Check for Windows Updates**:
- Sometimes, system updates can fix such issues. Make sure your system is up to date by going to "Settings" > "Update & Security" > "Windows Update."

5. **Use Command Prompt**:
- Open the Command Prompt as an administrator (right-click the Start button and select "Command Prompt (Admin)").
- Type the following command and press Enter: `sfc /scannow`
- This will scan and repair any corrupted system files that might be causing the issue.

6. **System Restore**:
- If the issue started after a recent change, you can use System Restore to revert your system to a point where it was working fine.
- Type "Create a restore point" in the Windows search bar and click on the result.
- In the "System Properties" window, click on the "System Restore" button and follow the prompts.

If none of these steps resolve the issue, it might be a good idea to contact HP support or visit an HP service center. They can provide more specific assistance tailored to your HP desktop model and the issue you're facing.

Remember to always back up your important data before attempting any major changes or resets on your computer.

Hope this helps

Ryan

I have an HP laptop that has HP simple pass on it.. this is setup to ask for a pin instead of my Microsoft account password.

The Windows Hello feature also allows the use of a pin instead of a password. It could be that you have something like this set up perhaps??

More info on Windows hello can be found at the link below

Sign in to your Microsoft account with Windows Hello or a security key