Join Game Pass - Blank screen following Windows Security PIN prompt

Hi there! This is Virginia O.

I understand that you want resetting the PIN on your laptop.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

If you've forgotten your laptop PIN and can't receive a verification code on your old phone number, you can usually reset it from the Windows login screen by selecting "I forgot my PIN" and then verifying your identity using alternative security information like a different email address associated with your Microsoft account, or by answering security questions if you have them set up.

Here is how tp reset your PIN if you can't receive a verification code:

Please access the login screen. Turn on your laptop and go to the sign-in screen where you would normally enter your PIN.

And then select "Forgot my PIN" Kindly look below the PIN entry field and click on the "I forgot my PIN" option.

After that is to choose verification method. You will likely be prompted to choose an alternative way to verify your identity.

Then use a different email address. If have have linked a different email to your Microsoft account, enter it and follow the instructions to receive a verification code.

Or you can also answer security questions. If you have set up security questions, you may be able to use them to reset your PIN.

Thank you for your cooperation.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to reset your PIN by following the steps below:

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.

2. On the Enter your password screen, type the password for your Microsoft account and then select Next.

3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select the text, type the last four digits of your phone number, and then select Send Code. Learn more about security info and security codes

4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select Next.

5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is now set.

You can check this link for your reference: https://support.microsoft.com/en-us/windows/tro...

Try opening an elevated command prompt (click Windows icon bottom left of screen....start typing "command prompt"...clik run as administrator on the option that appears) and typing the following in the window that appears:

sfc/ scannow

That will scan your system files for errors etc and attempt a fix.

Is FH5 the only Game Pass game you are having issues with? I only ask as FH5 can be very troublesome for PC users

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

From what you said, you have done the basics right, but when the app shows a blank screen, it is usually due to some damaged system files or problems with the app itself.

I recommend:

1. Open Command Prompt as administrator:

- Click the Windows search bar (next to the Start button) and type cmd.

- When Command Prompt appears in the results, right-click it and select Run as administrator.

- If prompted by User Account Control, click Yes.

2. Run this command to repair system files:

sfc /scannow

3. When it finishes, copy and paste this next command to repair the Windows image:

DISM /Online /Cleanup-Image /RestoreHealth

4. Restart your PC and try Windows Security again.

This usually fixes corruption issues that cause the blank screen.

If the issue continues, just let me know. Otherwise, feel free to close this question. Thanks and have a nice day.

If your User account login with Microsoft account then follow the below steps:

1. Select the Reset password link on the sign-in screen. If you use a PIN instead, see PIN sign-in issues. If you're using a work device that's on a network, you may not see an option to reset your password or PIN. In that case, contact your administrator.

2. Answer your security questions.

3. Enter a new password.

4. Sign in as usual with the new password.

I hope this will help to reset your Windows password.