Jogo do Games with gold está sendo cobrado [Translation - Games with gold game is being ...

Rdfernandess · Nov 15, 2018

Quando vou pegar o jogo Assassins Creed que está disponivel no games with gold aparece um valor para pagar, ao inves de aparecer gratis como deveria ocorrer.

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[Translation - when I will catch the game Assassins Creed which is available in games with gold appears a value to pay, as it appears free as it should occur.]

:)

xXNatanaelXx97 · Nov 15, 2018

Fui Cobrado por um jogo que é gratis . (Translation: I was charged for a game that is free.)

Olá,

Acabei de ser cobrado para realizar o download de um jogo que está grátis para quem é assinante da Xbox live Gold, o jogo Prisson Archictect foi cobrado de mim sendo que ele está GRÁTIS PARA ASSINANTES DA XBOX LIVE GOLD.

FOI COBRADO O VALOR DO JOGO SENDO QUE O MESMO É GRATIS.

??????????

Eu estou tentando pedir reembolso porém também não consigo, se não fizerem algo pode ter certeza que irei recorrer ao Tribunal de pequenas causas.

(Mod-Translation)

Hello, I just got charged to download a game that is free for subscribers to Xbox Live Gold, the game Prisson Archictect was charged me being that it is free to subscribers of Xbox Live Gold.

The value of the game was charged and the same is free.

??????????

I'm trying to ask for reimbursement but also I can not, if they do not do something you can be sure that I will appeal to the Court of small causes.

Caduf1 · Nov 15, 2018

cancelar cobrança games with gold - usuário Gold [Translation - Cancel collection Games with gold-gold user]

Boa noite!

Efetuei a aquisição dos jogos disponíveis para assinante Gold, porém ao efetuar as aquisições me foi cobrado os jogos disponíveis para agora 01.09.18, sendo estes o Prison Architect e For Honor, onde solicito o cancelamento.

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[Translation - Good night!
I made the purchase of the games available to subscriber Gold, but when making the purchases I was charged the games available for now 01.09.18, these being the Prison Architect and For Honor, where I request the cancellation.]

XBF Crystal P · Nov 15, 2018

Hi there Rdfernandess,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the Xbox 360 games with gold.

To help clarify:

What device are you using to redeem the game?

I recommend trying to redeem the free game from the
Microsoft website. If the problem persists,
review your account to ensure the subscription is active. Please take a moment to
view your Xbox purchase/subscription history online to confirm the purchase.

Try this and let us know the results.

XBF Crystal P · Nov 6, 2018

Hey there Rdfernandess,

Thanks for the reply.

Were you able to log into your account to verify that your Gold subscription is active?

Once you have, please try searching and redeeming the game through the Xbox or PC.
If the problem persists,
contact Customer Support
for further assistance.

Hope this helps.

XBF Crystal P

Hi there Rdfernandess,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the Xbox 360 games with gold.

To help clarify:

What device are you using to redeem the game?

I recommend trying to redeem the free game from the
Microsoft website. If the problem persists,
review your account to ensure the subscription is active. Please take a moment to
view your Xbox purchase/subscription history online to confirm the purchase.

Try this and let us know the results.

XBF Crystal P

Hey there Rdfernandess,

Thanks for the reply.

Were you able to log into your account to verify that your Gold subscription is active?

Once you have, please try searching and redeeming the game through the Xbox or PC.
If the problem persists,
contact Customer Support
for further assistance.

Hope this helps.

XBF Leo G

Hello Marlene,

Thank you for posting on the Xbox forums. We understand that you were charged for Red Faction 2 instead of receiving it for free with your Xbox Live Gold subscription. This is a known issue at the moment, and it is being investigated. We recommend

requesting a refund for the transaction and waiting until the issue is resolved. We hope this information helps
Marlene!

RodrigoCabral5

Muito obrigado por ajudar, o jogo que estou tentando acessar faz parte da conta live gold, sendo q eu comprei a promoção da game pass ultimate que ja está incluso a live gold, no entanto quando vou entrar no jogo aparece a mensagem dizendo para renovar a
conta live gold, e eu verifiquei oque disse acima, e está tudo normal, o jogo faz parte da biblioteca da gold e a assinatura esta atualizada

[Mod Translation - Thank you very much for helping, the game I'm trying to access is part of the live gold account, being q I bought the promotion of the ultimate game pass that is already included to live gold, however when I enter the game pops
up the message saying to renew the live gold account, and I checked what said above, and everything is normal, the game is part of the library of gold and the subscription is updated]

Thiago G bh

Confirma se o jogo que está tentando executar e do game pass ou da Gold.

Jogo do Games with gold está sendo cobrado [Translation - Games with gold game is being ...