Jigsaw turns off when trying to get to purchased puzzles

I finally was able to duplicate the problem. If I have zoomed in on a puzzle (which has the ghost picture open underneath it), if I the open the puzzle view and then turn off the ghost picture before I close the puzzle view, when I reopen the ghost picture,
it will not be aligned with my puzzle in progress. If I exit microsoft jigsaw and reopen, the ghost picture will be aligned correctly. Photo is attached.

I'm glad I figured out how to get the puzzle and ghost picture aligned again. The problem occurred because I wanted to turn off puzzle view, and instead I turned off the ghost picture. My bad.

You can purchase puzzle packs with the in game currency, have you purchased all the puzzle packs available?

There is a new jigsaw pack added every month.

Also have you tried the custom puzzle mode where you can create a jigsaw using one of your own photos?

Ok, since we've gotten no response from this forum, I went looking for a solution to the downloading puzzle problems. It's probably in your privacy settings.

I found this solution in another support forum.

1. Close Microsoft Jigsaw. 2. Go to settings. 3. Click on Privacy. 4. Click on Background Apps. 5. Turn on " Let apps run in the background, if it's off. 6. Scroll down to Microsoft Jigsaw and set it to "On"

Now open Microsoft Jigsaw again and try to down load your puzzles again. If it doesn't work, restart your PC. Mine started working right after the restart. Good Luck.

Ok, since we've gotten no response from this forum, I went looking for a solution to the downloading puzzle problems. It's probably in your privacy settings.

I found this solution in another support forum.

1. Close Microsoft Jigsaw. 2. Go to settings. 3. Click on Privacy. 4. Click on Background Apps. 5. Turn on " Let apps run in the background, if it's off. 6. Scroll down to Microsoft Jigsaw and set it to "On"

Now open Microsoft Jigsaw again and try to down load your puzzles again. If it doesn't work, restart your PC. Mine started working right after the restart. Good Luck.

Ok, since we've gotten no response from this forum, I went looking for a solution to the downloading puzzle problems. It's probably in your privacy settings.

I found this solution in another support forum.

1. Close Microsoft Jigsaw. 2. Go to settings. 3. Click on Privacy. 4. Click on Background Apps. 5. Turn on " Let apps run in the background, if it's off. 6. Scroll down to Microsoft Jigsaw and set it to "On"

Now open Microsoft Jigsaw again and try to down load your puzzles again. If it doesn't work, restart your PC. Mine started working right after the restart. Good Luck.