Jigsaw stopped working tonight, again

WandaCardinalli · Aug 18, 2018

I am in Windows 8.1 and played my games on 8/18 and all other days this month and last several months. Just after midnight I went to do the daily challenge and all were gone. I uninstalled and tried to reinstall. It would not allow stating I needed at
least windows 10.

I then did a restore to an earlier date. 8.14.18. Now it shows that I have installed but no graphics and does not load. Am I no longer able to play after using it for 5 years? How do I fix it and why was there not a warning that prior windows versions
would not longer be allowed to use the games?

Thank you!

:)

Mister Mascot · Aug 18, 2018

Microsoft Jigsaw stopped working again!

Hey there Kathy,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and
let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Kathy Slater · Aug 18, 2018

Microsoft Jigsaw stopped working again!

Yet again, after an automatic windows update, Microsoft jigsaw has stopped working. Despite that fact that majong and the solitare collection work fine, and still have all my previous games from the cloud, Microsoft jigsaw will not let me log in to xboxlive,
no matter what I do so I have lost all my points and all my jigsaw collections. This is the fourth time this has happened. The last time it happened, I was unable to recover any of my collections or points and it refused to let me log in for roughly 2 months
and then suddenly gave the the option of getting everything back.

I have a PC with windows 10 so I can't understand why a Microsoft game breaks every time Microsoft does an update to a Microsoft computer!

If I don't get an immediate fix to this problem them I will give up and uninstall the game and find something else that is more reliable

Wishcatcher · Aug 19, 2018

Hi,

Follow this
https://forums.xbox.com/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Regards,

Wishcatcher

Hi,

Follow this
https://forums.xbox.com/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Regards,

Mister Mascot

Hey there Kathy,

Sorry to hear about the issues you're having with Microsoft Jigsaw. Please try the troubleshooting steps on this page HERE and
let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Player616342692

Microsoft jigsaw stopped working about a week ago. How do I uninstall and install it again --- or is there something wrong with the program?J

MarcDELMOTTE

Stop Jigsaw

You only have to activate the Privacy option / background apps

restart Jigsaw

(Re-)ask your downloads

It works

TEROKNOR-59975CE4-86

No worries, shinagami Thank for having a look for me, really appreciate it. I shall do it again tonight and see what happens.

It did work at first but the next stopped again.....

Jigsaw stopped working tonight, again